IT operations Executive

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IT operations Executive

Motilal Oswal Financial Services Ltd
Mumbai, Maharashtra
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10 hours agoFull–time
Title: IT Operation

Designation: Senior Executive

Role:
• Responsible for the support and maintenance of Trading, back office and other related IT applications.
• Second-line support and maintenance of the IT applications and supervising role in the supported application area.
• Second-line maintenance and support mean the highest escalation level on troubleshooting responsibility, deepest system knowledge, and specialization on platforms and services than in first-line maintenance.
• Project execution and completion to reduce cost, and improve compliance levels •
• The activities include end-user and daily maintenance support, application maintenance, vendor management, furthermore participation in developments
• Handover on the operations part.
• DR and BCP setup for critical businesses in the group
• Adhere to group policies and procedure and ensure it is embedded in the team below
• Maintains direct vendor contact regarding third-line maintenance support issues and issue tracking.
• Building backups of critical people in the team to engage them with identifying training needs, motivating & rewarding
• Sets up systems and application monitoring tools for the first-line maintenance service and troubleshooting.
• To gain the confidence of the customers by providing them with a quality product.

Key Activities:
• The activities include end-user and daily maintenance support, application maintenance, vendor management, furthermore participation in developments handover on the operations part. Maintains direct vendor contact regarding third-line maintenance support issues and issue tracking. Sets up systems and application monitoring tools for the first-line maintenance service and troubleshooting.
• Coordination with vendors for Vendor application technical support
• Deploying and supporting applications on UAT and production environment
• Able to solve applications-related incidents/ issues.
• Liaising with other groups/teams and vendors to solve incidents/ issues
• Able to analyze the impact of the incident and communicate it to affected user areas and minimize it
• Suggest a solution to solve the root cause (the problem) of the incident/ issue
• Keeps track of application changes with version control and makes sure that release management is kept
• Report incidents towards application vendor (third line support and maintenance) and any performance issue towards development, and tracks resolution status
• Regularly checks the performance of supported applications and areas if it keeps SLA
• Working together with other teams and vendors