IT Operations Manager for BPO and Contact Center

Company Overview

Radical Minds Technologies Pvt. Ltd. is a pioneering BPO and Contact Center company delivering cutting-edge solutions across various sectors.

Job Description

We are seeking a seasoned IT leader to manage IT infrastructure, helpdesk, vendor management, telephony, network security, and ISMS within a BPO/Contact Center environment.

The ideal candidate will possess strong leadership skills and a deep understanding of IT operations in a high-demand contact center while ensuring seamless technology enablement, security compliance, and operational efficiency.

Key Responsibilities
• Oversee end-to-end IT operations across multiple BPO/Contact Center locations.
• Ensure seamless integration, uptime, and security of IT infrastructure, including LAN, WAN, Windows/Linux Servers, SAN/NAS, Active Directory, DNS, DHCP, SQL/MySQL databases.
• Manage and optimize cloud-based and on-premise solutions to enhance operational efficiency.
• Hands-on expertise in Telephony – Dialer, IVR, Call Logger, and Telecom Infrastructure (PRIs, SIP Trunking, ILL, MPLS, VPN).
• Manage Routers, Switches, Firewalls, and ensure robust network security & ISMS compliance.
• Liaise with technology vendors, service providers, and OEM partners to ensure cost-effective solutions and service excellence.

Desired Profile & Qualifications
• 15+ years in IT Infrastructure, with at least 6+ years in a BPO/Contact Center (Mandatory).
• Currently working in a BPO/Call Center at Manager/Sr. Manager - IT level or higher (Minimum 2+ years in this role).
• Hands-on experience with Telephony solutions (Dialer, IVR, Call Logger), Network Security, Firewalls, and Contact Center technologies.
• Strong knowledge of Windows/Linux servers, Active Directory, SAN/NAS, SQL/MySQL databases.
• Experience with cloud-based solutions, virtualization, and cybersecurity.

Leadership & Management Skills
• Proven ability to lead IT teams in a 24x7 BPO/Contact Center environment.
• Experience in client handling, IT budgeting, and vendor management.
• Strong analytical, problem-solving, and decision-making skills.

Why Choose Us?
• Work with one of the fastest-growing BPOs in India.
• Lead and scale IT operations across multiple locations.
• Opportunity to drive innovation and digital transformation in a dynamic environment.