IT Senior Manager

WHAT YOU'LL DO

Our mission is to continuously improve our IT systems and services, support the business and strive to create and innovate with technology.

As an IT Senior Manager will act as the functional manager for your team of local IT Managers and be responsible for all IT Service teams within the region. This includes implementing and controlling local and global projects within the region. The role works closely with local IT Managers and local business stakeholders to ensure proper skill and capacity levels within the team.

You report directly to the IT Director for your region and can perform successfully in a fast-paced, high performing, service orientated environment. You will have experience managing diverse teams and providing and collecting feedback from stakeholders on performance and development needs of your team. You interpret rules and guidelines flexibly to enrich the business and in keeping with BCG’s values and culture.

Key responsibilities:
• Manage the System/IT office IT Manager and their teams within your region with over sight of capacity and capability development for team members
• Manage operational project implementations and related teams within your region
• Support the IT Manager and build strong networks within the regional System/Office level management teams
• Create and maintain best practice standards for IT operations within the teams and offices you are responsible for and support continuous service improvement
• Service delivery of end-user, office and mobile facing services and technologies
• Act as the liaison between IT Service and other Global IT Functions and roles
• Manage and monitor IT Service operations within the regional IT Service organization
• Plan and track local and global projects for all regional and local offices
• Collaborate with cross functional teams to ensure effective IT training and onboarding processes
• Responsible for operations of the regional management team activities
• Manage CAPEX and OPEX and support the Budget forecasting process across all offices you are responsible for
• Work towards achieving IT Service performance goals on equipment maintenance, user satisfaction and capacity utilization as outlined and communicated
• Select, evaluate and approve technical standards and procedures, as well as external vendor selection and communication
• Performs other duties as assigned or required

YOU'RE GOOD AT

Key strengths and attributes needed to succeed in the role:
• Self-starting attitude, resourcefulness and professionalism
• Strong ability to establish and maintain effective relationships with key stakeholders
• Meticulous attention to detail and ability to meet deadlines while displaying tact and patience in stressful situations
• Actively supports the concept of a Global IT Organization
• Reliable and cooperative team player displaying consideration and respect for all team members
• Ability to recognize process limitations and surface issues to appropriate parties
• Professionalism to be able to respect all BCG information as personal and confidential
• Appetite for continuous learning to further IT knowledge and career development
• Ability to follow established procedures/standards
• Excellent oral and written English, clear communication and ability to communicate with technical and non-technical stakeholders

YOU BRING (EXPERIENCE & QUALIFICATIONS)
• B.A./B.S. degree or comparable knowledge and experience in IT Service related field
• Experience with managing and leading remote teams in a cross-cultural, multi-national environment
• Holistic & structured approach to work
• Ability to clearly communicate and present technical concepts to management, peer group and staff
• Superior knowledge of commonly used IT concepts, practices, and procedures
• ITIL Foundation certified (v3 or v4) and/or a clear understanding of the ITIL system and ticketing process
• Budgeting experience in OPEX and CAPEX is a must
• Experience managing IT delivery Projects
• Experience managing multiple sites / locations
• Experience with office fitouts/buildouts/relocations
• Knowledge of tools such as Tableau, Alteryx and MS Project
• Experience using collaboration tools such as Slack and Trello
• Knowledge of Agile operating models
• Knowledge of Networks and Infrastructure

YOU'LL WORK WITH

BCG’s information technology group collaboratively delivers the latest digital technologies that enable our consultants to lead and our business to grow. For our IT jobs, we seek individuals with expertise in the areas of IT infrastructure, application development, business systems, collaborative and social technologies, information security, and project leadership.
ADDITIONAL INFORMATION
• Shared office space
• Occasional weekend work or out of hours work
• Region wide travel is required for the role