IT Service Desk Specialist |Onsite| Mansfield Ohio|

Job highlights
Identified by Google from the original job post
Benefits
School Specialty offers Medical, Dental, & Vision plans (Effective Day 1), Wellness programs, Health Savings Accounts, Flexible Spending Accounts, 401 (k), PTO, Promise Hours dedicated to volunteering, Education Reimbursement, Paid Holidays, Fall & Winter Flexible Hours, Employee Discounts and much more!
The base hourly range for this role is $20.80- $23.00 per hour
Responsibilities
The Service Desk Specialist works as part of a team to be the first contact for IT related issues and requests
They help deliver solutions to the end-user computing environment for internal customers
The primary focus of the Service Desk Specialist is to support the School Specialty end user community through support of desktop hardware/software, connectivity, technical employee on-boarding, and prompt problem resolution
As the front line of IT, they are responsible for information gathering and routing of incidents and requests to the proper teams within the IT organization
Work as part of an agile team, building trust with the business to achieve organizational, business owner, and process owner goals
Responsible for providing prompt and accurate baseline troubleshooting and support using established configuration standards, tools and procedures
Act as an informational hub and escalate incidents and requests to the proper departments within IT
Be involved in an after-hours on call rotation
Other duties as assigned
Job description
Description

People Passion Purpose

Everything School Specialty offers is designed for one purpose – to help students succeed. We believe every student can flourish in an environment where they feel safe and inspired to explore and grow.

We’re Determined To Positively Impact The Future, One Child At a Time. We Need To Talk If You Share Our Passion

Transforming more than classrooms.®

Benefits

School Specialty offers Medical, Dental, & Vision plans (Effective Day 1), Wellness programs, Health Savings Accounts, Flexible Spending Accounts, 401 (k), PTO, Promise Hours dedicated to volunteering, Education Reimbursement, Paid Holidays, Fall & Winter Flexible Hours, Employee Discounts and much more!

IT Service Desk Specialist

The Service Desk Specialist works as part of a team to be the first contact for IT related issues and requests. They help deliver solutions to the end-user computing environment for internal customers. The primary focus of the Service Desk Specialist is to support the School Specialty end user community through support of desktop hardware/software, connectivity, technical employee on-boarding, and prompt problem resolution. As the front line of IT, they are responsible for information gathering and routing of incidents and requests to the proper teams within the IT organization.

The base hourly range for this role is $20.80- $23.00 per hour.

This is an Onsite position, in our Mansfield Ohio Office.

Summary Of Primary Responsibilities
• Work as part of an agile team, building trust with the business to achieve organizational, business owner, and process owner goals.
• Responsible for providing prompt and accurate baseline troubleshooting and support using established configuration standards, tools and procedures.
• Act as an informational hub and escalate incidents and requests to the proper departments within IT.
• Be involved in an after-hours on call rotation.
• Other duties as assigned.

Minimum Experience Requirements
• Minimum of 6 months IT experience is desired.

Preferred Knowledge and Skills
• Preference will be given to candidates with prior IT Help Desk experience and those with Microsoft Office products experience.

Disclaimers

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
• School Specialty, LLC. is a Drug Free Workplace. All applicants are subject to a drug screen and background check as a condition of employment.
• We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, ****** orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
• If you need a reasonable accommodation for any part of the employment process, please contact us by email at Opportunities@SchoolSpecialty.com and let us know the nature of your request and your contact information.

Job Grade 8