IT Service Engineer

Reports to: Senior IT Specialist

Location: London – Heathrow (Airport & Parcel Service Engineer - (APS sites Globally)

Contract Type: Permanent (42 Hours Shift Based)

Introduction to role

Vanderlande is the market leader in efficient logistics process automation within the airports and parcel sector. In addition, we are a leading supplier of process automation solutions for warehouses.

Vanderlande has a strong strategic partnership with Heathrow Airport. Heathrow, with more than 80 million passengers a year, is the most active airport in Europe as it has the most connections to other airports. All these passengers expect their luggage to reach the same destination. That’s where Vanderlande comes in as a strategic partner having full responsibility of the performance and maintenance of Heathrow’s baggage handling systems.

Role Responsibilities

The APS engineer role provides 1st Line and 2nd line support activities both remotely and onsite. Core day to day functions will be based in the London Heathrow office working on a regular shift-based pattern supporting APS customers globally.

Your responsibilities and activities will include:
• Support APS customer for IT solutions on 1st and 2nd line basis.
• Application and service restoration.
• Application support of material handling systems.
• Maintaining HLC environments such as Vibes, Vision and Scada.
• Hardware maintenance of Servers (HP) & Network services.
• Support of server OS.
• Call Management & Administration.
• Project support and commissioning on UK sites (RMR).
• Service take over of customers globally (Remotely)
• Onsite direct customer support in delivery of IT systems in the UK

Role Qualification and Skills
• 3 years 2nd Line helpdesk experience
• Willing to work shifts including Nights & Weekends – Essential
• Helpdesk Experience – Essential
• Knowledge of Monitoring environments – Essential
• Holds a full UK driving license- Essential
• HP Server Hardware support Qualified - Desirable
• VMware Experience - Desirable
• Knowledge of Oracle databases- Desirable
• Knowledge of networking and switch configuration experience-Desirable
• Linux & Windows server administration-Desirable
• CNAP experience, Cloud Based Applications eg. Kubernetes – Desirable
• ITIL qualification – Desirable
• Must be proactive, focus on service improvements and capable of taking the lead on own initiative.
• Ability to work under pressure on mission critical systems.
• Strong customer focus.
• Team player, adaptable and willing to broaden skills outside core skill set.
• Ability to own tasks to completion.
• Flexibility in working hours to deliver changes and time critical projects.
• Escalate issues as appropriately to ensure resolution.
• Able and willing to work on customer sites across the UK as required.

What we offer
• 28 days annual leave (excluding public holidays)
• Bupa Medical Cover
• YuLife – Wellbeing membership with fast access to GP appointments, promotion of health and wellbeing along with daily quests to gain Yucoins that can be swapped for shopping vouchers
• A challenging work environment with lots of opportunities of career progression.
• Cycle to work scheme
• Pension with Aviva
• Access to Achievers an award-winning recognition platform that inspires to recognise your coworkers Where points are awarded that can be exchanged for a range of goods and discounts.

Diversity & Inclusion

Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, ****** orientation, age marital status or disability status. If you feel there is a barrier that potentially prevents you from applying, we are always happy to discuss or explore, any reasonable adjustments can be made to support your application.