IT Service & Project Support Analyst

Full job description
General Information
Job Type
Permanent

Category
Information Technology

Business
Building Products Division Head Office

Location
Auckland

Job Reference
40873

Posted Date
27-Jun-2025

Closing Date
25-Jul-2025

Description
Are you looking to build practical experience in a dynamic manufacturing setting? Fletcher Building’s Light Building Products Division is offering an exciting opportunity for a motivated IT Service & Project Support Analyst to grow their skills while supporting real business outcomes.

Why This Role?
This is a unique chance to work at the intersection of technology and operations. You’ll gain exposure to IT service delivery, small project management, and business analysis—all while learning how technology supports and transforms manufacturing businesses across Australia and New Zealand.

Key Responsibilities
Ensure key IT services are delivered and maintained in a complex business.
Monitor service performance and help resolve issues with support from experienced teams
Assist in managing small-scale tech projects from planning to delivery.
Work with business users, IT teams, and vendors to deliver practical solutions
Participate in workshops to understand business needs and challenges.
Help document requirements and map processes to support solution design.
What You’ll Bring
A relevant tertiary qualification in Business/Information Technology/Management Information Technology.
Certified Business Analysis Professional (CBAP), Project Management Professional (PMP) or similar qualifications preferred.
Agile training (e.g. ScrumMaster) an advantage
Manufacuring industry sector experience essential
ITIL and business architecture training or experience an advantage
Project Management training or Change Management training an advantage
A strong interest in technology and how it supports real-world operations.
Curiosity, initiative, and a willingness to learn from others. Great communication and problem-solving skills.
What You’ll Gain
Exposure to a wide range of IT functions in a real business environment.
Mentorship from experienced professionals.
Opportunities to grow into project management, business analysis, or IT operations roles.
A supportive team culture and a pathway to a rewarding tech career.
Apply now and start building your future with Fletcher Building.