IT Services Research Analyst

Nelson Hall has an opening for a senior IT services research analyst based in India.

This is an opportunity to liaise with industry leaders and become a leading authority within your areas of expertise, advising leading IT services vendors on their offerings and strategic development and providing market intelligence to major enterprises and multinationals on the appropriate use of application services in support of areas such as SaaS, and AI-based (inc GenAI) application development.

To discuss further or apply, please contact:

John Laherty Senior Research Analyst, Nelson Hall, or
Gaurav Parab, IT Services Research Analyst.

Duties and responsibilities

Key responsibilities include:

The production of detailed IT services market analyses, covering areas including SaaS (i.e., Salesforce, SAP, Service Now) and next-gen application development utilizing AI and GenAI; and Agile, Dev Ops, Automated Development Services, and application sustainability consulting services
The production of very detailed market analyses and profiles of key application services providers
Acting as a subject matter expert and demonstrating thought leadership to Nelson Hall clients
Market forecasting.

Activities include:
Interviewing senior personnel within major IT service providers
Writing profiles and market analyses
Assessing vendor capability and producing NEAT charts
Attending industry analyst events
Assisting vendor firms in their strategic development and providing executive feedback on vendor positioning
Tracking vendor news and announcements (including financials, M&A, contract wins, new offerings)
Developing social media presence and propagating Nelson Hall research and insights
Updating the market forecast annually
Assisting buy-side firms in identifying the art of the possible and suitable vendors.

Please note this role involves analyzing the market for application services on behalf of IT services companies and their clients. It is not a business analyst role within IT or a solution architect role.

Qualifications
Keenness to learn and absorb relevant application services domain knowledge is critical, as is a liking for MBA-style projects and intellectual curiosity. Plus, a desire to become one of the leading subject matter experts on the market for next generation approaches to IT services.

Would potentially suit individuals with:
At least 10 years’ experience in the IT services industry, possibly in strategic marketing/product management roles and bid support
Experience in strategic sourcing of IT services for a major enterprise
MBAs with a desire to become an application services domain expert and advise senior executives
Objective opinions and keen to be positioned as a thought leader in the market
Strong communication skills to facilitate building relationships across the market and managing discussions regarding vendor capability
Knowledge of the application services market gained, for example, in a bid support role.

MBA qualifications are valued, but existing domain experience and enthusiasm are of greater importance.

About Nelson Hall
Nelson Hall is a global market analysis firm providing services to accelerate our clients' digital and operational transformation through the provision of research-led insight & thought leadership.