IT Software Product Engineer
- Category: Software Developer Jobs
- Location: Ahmedabad, Ahmedabad, Gujarat
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 23K to 32K
- Published on: 2025/09/16
Job Overview:
Unicorn Infosolutions Pvt. Ltd is seeking an experienced IT Software Product Engineer to join our team as a Technical Support Specialist. The ideal candidate will have excellent technical skills and experience in troubleshooting technical issues related to software and hardware products.
Responsibilities:
• Identify and resolve technical issues related to software and hardware products
• Diagnose and troubleshoot complex technical problems with Apple devices
• Provide excellent customer service by understanding customer queries and providing prompt and accurate feedback
• Escalate unresolved issues to internal teams, such as software developers
• Refer to internal databases or external resources for accurate technical solutions
• Ensure all issues are properly logged and followed up with clients
Requirements:
• Excellent communication and presentation skills
• Ability to understand customer queries and provide solutions
• iOS and Mac knowledge
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