Job Description
Overview
The IT Support Engineer Freshers play a crucial role in providing technical assistance and support to both internal and external customers. They are responsible for maintaining the company’s computer systems, diagnosing hardware and software faults, and solving technical and applications problems.
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Share your CV To HR Department +5++355817, (WhatsApp 8588+17366 - This number only)
Key Responsibilities
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Respond to inquiries via phone, email, or in-person
• Assist in the maintenance of computer systems and networks
• Troubleshoot system and network problems and diagnose and solve hardware/software faults
• Install and configure computer systems
• Maintain records of software licenses, hardware warranties, and service agreements
• Follow up with customers to ensure full resolution of issues
• Contribute to technical documentation and knowledge base
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Provide accurate information on IT products or services
• Produce support statistics and reports
• Stay updated on all company products and services
• Ensure all issues are properly logged
• Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
• Participate in an on-call rotation for after-hours support as needed
Required Qualifications
• Bachelor’s degree in Information Technology, Computer Science, or related field
• Relevant certifications such as A+, Network+, or Microsoft certifications
• Understanding of computer systems, mobile devices, and other tech products
• Proven experience as a help desk technician or other customer support role
• Knowledge of troubleshooting principles, methodologies, and issue resolution techniques
• Excellent communication and interpersonal skills
• Ability to diagnose and resolve basic technical issues
• Strong customer service orientation
• Proactive with a problem-solving mindset
• Ability to adapt and learn new technologies
• Experience with remote desktop applications and help desk software
• Ability to work well in a team environment
• Good time-management and organizational skills
• Attention to detail and accuracy
• Flexibility to work in shifts and occasionally provide after-hours support
Apply Now
Share your CV To HR Department +5++355817, (WhatsApp 8588+17366 - This number only)
Skills: interpersonal skills,customer service,technical knowledge,communication,issue resolution,networks,remote desktop applications,diagnosis,customer support,problem-solving,computer systems,configuration,installation,technical assistance,troubleshooting,software,hardware,help desk software
