It Support Officer

WHAT YOU LL DO:
• Primary on-site technician with the knowledge and skillset to fix ++% of issues in rooms
• Primary user-facing POC for all VC related issues
• Provide strong client level support to users, with a predisposition to de-escalate technical fails
• Perform break fix (user reported incident) tasks within target SLA response window
• Perform maintenance and repair tasks on all VC gear to maintain ++% uptime and address all primary issues
• Maintain accurate tagging and data entry of all tasks, projects, and requests performed
• Form strong XFN partnerships with local Helpdesk, Facilities, Events, Executive Support, and EA s of high profile staff.
• White glove VC technical support for C-suite and high level management
• Provide VC focused support for high profile events
• RCA reported network related call escalation issues
• Active monitoring of local and global VC Endpoints and related hardware
• Assist, train, and advise Tier 1 technicians of signal flow and inspections best practices
• Initiate TAC cases and vendor RMA s for equipment
• Advise and QC integrators of client installation standards
• Partner with OTD New Builds DPM s to provision and deploy all VC and VIO related equipment in new office locations
• Track inventory of on-site supplies, consumables, and assets
• Maintain up to date knowledge of relevant industry standard hardware as well as client proprietary tools
WHAT YOU NEED TO SUCCEED:
• Ability to be self-motivated and accountable in a fast-pace, independent environment
• Ability to think creatively as well as methodically regarding technical issues
• Knowledge of Cisco, Yealink, Crestron, Extron, Shure, Clearone, and other AV/VC related hardware and signal flow
• Strong interpersonal, customer service, and conflict resolution skills
• Willingness to learn and adapt to client culture
• Ability to work both independently as well as with a team
• Ability to handle physical tasks such as lifting large/heavy objects and physical integration/maintenance work
Job Types: Full-time, Regular / PermanentPay: INR8,086.00 - INR15,000.00 per monthSchedule:
• Day shift
Education:
• Diploma (Preferred)
Experience:
• total work: 1 year (Required)
Language:
• English (Preferred)
Willingness to travel:
• 50% (Required)
Expected Start Date: 16/08/2024