IT Support Technician
- Category: IT Engineer & Developer Jobs
- Location: Pondicherry, Pondicherry
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 16K to 34K
- Published on: 2025/09/21
**Key Responsibilities**:
• *Technical Support**:
- Provide advanced troubleshooting and resolution for hardware, software, and network issues.
- Manage and resolve escalated tickets from the help desk team in a timely manner.
• *System Administration**:
- Install, configure, and maintain operating systems (Windows, macOS, Linux).
- Perform updates, patches, and upgrades to servers, workstations, and network equipment.
- Manage user accounts, permissions, and group policies using Active Directory.
• *Networking**:
- Monitor and troubleshoot network connectivity issues (LAN/WAN, DNS, DHCP, VPN).
- Assist in configuring and maintaining firewalls, switches, and routers.
- Ensure optimal network performance and security compliance.
• *Hardware and Software**:
- Configure and deploy desktops, laptops, printers, and mobile devices.
- Maintain an inventory of IT assets and manage hardware lifecycle.
• *Security and Compliance**:
- Implement and enforce IT security protocols and best practices.
- Conduct regular backups and disaster recovery tests.
- Monitor systems for potential security threats and vulnerabilities.
• *Documentation and Training**:
- Create and maintain detailed documentation for processes, configurations, and troubleshooting steps.
• *Soft Skills**:
- Excellent analytical and problem-solving abilities.
- Ability to work independently and prioritize tasks effectively.
Pay: ₹10,000.00 - ₹15,000.00 per month
• *Benefits**:
- Provident Fund
Shift:
- Day shift
• *Experience**:
- total work: 1 year (preferred)
Work Location: In person
Application Deadline: 30/01/2025
Expected Start Date: 23/01/2025
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