IT System Support

Job details
Job type
Full-time
Shift and schedule
Weekends as needed
 
Location
Scarborough, ON M1P 5E3
 
Full job description
JOB SUMMARY

This role requires hands-on responsibilities and provides support and knowledge sharing for all aspects of the technology at AIIM. This role is responsible for maintaining and monitoring the health of base-level systems and all IT-related security issues within the company.


Must be available for varying work hours such as early start (7:30 am), late departure and/or weekend for performing maintenance and patch application.


This position requires full-time on site attendance, remote work is not available.


JOB KNOWLEDGE

Skills:

1+ years experience in a technical support or engineering environment which involved hardware, software, data and communications technologies
1+ years in a help desk or technical support management role with system level troubleshooting of Computer, Network or Transit systems
Bachelor’s level degree in Computer Science, Engineering or equivalent
Experience in a technical help desk environment
Strong communication skills including oral and written
2+ years Office 365 experience

Competencies:

Possess a strong skill set and understanding of various types of systems infrastructure to ensure reliability, performance, and security
IT Infrastructure Management
Time Management
Technical Management
Systems Management

Tools & Technologies:

Microsoft Desktop Operating Systems (Win7, Win10, Win11)
Microsoft Windows Server / Microsoft SQL Server
Microsoft Domain Controllers, Active Directory and Group Policies
Microsoft 365 Suite, Adobe Creative Cloud, Great Plains Accounting
FTP clients and servers (FileZilla, CuteFTP, BitVise, GlobalScape, CompleteFTP)
Xerox office print/scan/copy stations
Ethernet patch/cabling
WiFi
VOIP phones
Meeting A/V, Wireless displays/monitors
GotoResolve RMM

DUTIES AND RESPONSIBILITIES

Adhere to Health and Safety Policy and to report all unsafe and unhealthy work conditions
To produce quality work effectively and efficiently.
Providing operating and administrative functions including user set up, configuration and management for systems and business applications
Providing first and second level support for enterprise systems and systems by diagnosing, troubleshooting and resolving complex incidents to minimize system issues
Managing users, issue resolution, system setup and backup, user training and other related activities as assigned
Workstation provisioning
Performing systems operation support, including server system administration, general troubleshooting for hardware, software and network components
Performing documentation of IT processes and operational procedures
Maintaining essential IT operations, including operating systems, security tools, applications, servers, services, email systems, laptops, desktop, software and related hardware
 
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