IT Technical Support Representative

Job highlights
Identified by Google from the original job post
Qualifications
Reliable, high-speed internet and a quiet, HIPAA-compliant remote workspace is required
Familiarity with common IT systems and software, Windows and macOS
Excellent verbal, written, and interpersonal skills
Strong problem-solving, organizational, and critical-thinking skills
Detail oriented and time efficient
A willingness to learn and adapt to changing priorities
Ability to work productively both independently and as part of a team
Must be able to use computer/monitor throughout the course of the work day
High-speed internet connection required (at least 50 mbps)
Clean driving record and reliable transportation within Portland Metro area
Benefits
Our compensation package includes:
Competitive paid time off benefit
Comprehensive medical, dental, vision, company-paid short and long term disability, company-paid life insurance, supplemental insurance, and company contribution to HSA account
Professional development and tuition reimbursement funds
Company-paid parental leave
Opportunity for career growth and development
401(k) with company match
Finity provides all necessary equipment and assists with in-home remote technology setup
Responsibilities
The IT Technical Support Representative facilitates the operation of Finity IT equipment
This role works under the guidance of Finity’s Network Engineer and in partnership with the rest of the IT team to assist in day-to-day technical tasks and general staff support for the company
This role is primarily remote, yet will be asked to assist onsite occasionally in one of Finity's two Portland locations and to provide equipment transport services
We anticipate 80% remote and 20% onsite in this role
Process help desk requests
Track and log IT incidents
Monitor and resolve automated system alerts
Configure and install new IT equipment
Manage file servers, domain controllers, and directory services (Active Directory and Entra/Azure AD)
Manage firewalls and network equipment
Manage server and workstations backups
Test and deploy weekly patch updates
Manage email, chat, and ticketing systems
Manage IT projects and performs ongoing IT maintenance work
Manage employee access rights
Manage and updates IT documentation
All employees must comply with HIPAA & HITRUST security requirements
This is a primarily remote, in-home position
Job description
Description:

About Finity

Finity, Inc., a leading provider in health intelligence and engagement solutions, seeks a full-time, entry level IT Technical Support Representative to join our team. Our diverse and innovative culture includes technology wizards, dedicated support teams, data scientists, creative artists, and behavior change experts. Our industry leading products, services, and software support private health plans, hospital systems, and state Medicaid and Medicare members.

About the Role

The IT Technical Support Representative facilitates the operation of Finity IT equipment. This role works under the guidance of Finity’s Network Engineer and in partnership with the rest of the IT team to assist in day-to-day technical tasks and general staff support for the company. This role is primarily remote, yet will be asked to assist onsite occasionally in one of Finity's two Portland locations and to provide equipment transport services. We anticipate 80% remote and 20% onsite in this role. The successful candidate will:
• Process help desk requests
• Track and log IT incidents
• Monitor and resolve automated system alerts
• Configure and install new IT equipment
• Manage file servers, domain controllers, and directory services (Active Directory and Entra/Azure AD)
• Manage firewalls and network equipment
• Manage server and workstations backups
• Test and deploy weekly patch updates
• Manage email, chat, and ticketing systems
• Manage IT projects and performs ongoing IT maintenance work
• Manage employee access rights
• Manage and updates IT documentation

What We Offer

Our compensation package includes:
• Competitive paid time off benefit
• Comprehensive medical, dental, vision, company-paid short and long term disability, company-paid life insurance, supplemental insurance, and company contribution to HSA account
• Professional development and tuition reimbursement funds
• Company-paid parental leave
• Opportunity for career growth and development
• 401(k) with company match.

All employees must comply with HIPAA & HITRUST security requirements.

This is a primarily remote, in-home position. Reliable, high-speed internet and a quiet, HIPAA-compliant remote workspace is required. Finity provides all necessary equipment and assists with in-home remote technology setup.

Finity welcomes a diverse and inclusive workplace. Finity is an equal opportunity employer and will not discriminate based on race, gender, gender identity, ****** orientation, national origin, veteran status, disability, age, or any other legally protected status.
Requirements:
• Familiarity with common IT systems and software, Windows and macOS
• Excellent verbal, written, and interpersonal skills
• Strong problem-solving, organizational, and critical-thinking skills
• Detail oriented and time efficient
• A willingness to learn and adapt to changing priorities
• Ability to work productively both independently and as part of a team
• Must be able to use computer/monitor throughout the course of the work day
• High-speed internet connection required (at least 50 mbps)
• Clean driving record and reliable transportation within Portland Metro area.

Preferred Qualifications, Licensure, and education:
• Previous experience working with sensitive information in a high-security environment.
• AAS of Computer Information Systems
• SonicWall Certification
• CompTIA A+ /Network+/Security+ Certification
• Any Microsoft or Apple certification.