IT Technician

About Opendoor

Founded in 2014, Opendoor’s mission is to empower everyone with the freedom to move. We believe the traditional real estate process is broken and our goal is simple: build a digital, end-to-end customer experience that makes buying and selling a home simple, certain and fast. We have assembled a dedicated team with diverse backgrounds to support more than 100,000 homes bought and sold with us and the customers who have selected Opendoor as a trusted partner in handling one of their largest financial transactions. But the work is far from over as we continue to grow in new markets. Transforming the real estate industry takes tenacity and dedication. It takes problem solvers and builders. It takes a tight knit community of teammates doing the best work of their lives, pushing one another to transform a complicated process into a simple one. So where do you fit in? Whether you’re passionate about real estate, people, numbers, words, code, or strategy - we have a place for you. Real estate is broken. Come help us fix it.

About The Team

As a key part of our IT Support team, you’ll play a crucial role empowering our employees to work efficiently and securely. You’ll work on-boarding and off-boarding, troubleshooting issues and answering tickets, as well as keeping our device and application inventory accurate. We have a small but efficient team and are looking for somebody who can help make a huge impact on the way we work at Opendoor.

We’re looking for somebody who thrives in a team environment and knows how to stay on top of goals and target dates. We’re a results-driven, high energy group, and we like to have fun in the process.

Role Responsibilities:

Answering tickets for our diverse user base

Remotely solving application and hardware issues

Onboarding and offboarding employees

Maintaining and managing our growing user base in Gsuite

Managing cloud applications in our single sign-on environment

Collaborating across IT to find and develop the best solutions

Identifying process improvements within the Service Desk

Creating technical documentation, KB articles, and How To’s for the end user self service portal

Getting the big picture for complete understanding of our IT infrastructure

Tracking and maintaining our assets

Skills Needed:

2+ years experience in a fast paced IT environment

1+ years of Mac troubleshooting experience

Good Knowledge of Windows and Mac remote management tools

General understanding of networking concepts

Natural problem solving abilities

Superb communication and customer service skills

Ability to produce results under limited supervision

Bonus Points:

Knowledge of Jamf and Intune

Love for tech at work

Technical certifications always a plus

Location:

In office roles require all role responsibilities to be performed in the office. Candidates must be based within a 25-kilometer commuting distance of the specified office location.

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More About Us

To learn how we are reinventing the Real Estate industry check out our website, to hear about our culture directly from team members visit The Muse and to discover what we are building for our customers read our blog posts