Itinerant Client Navigator - Term

Full job description
Limited Competition
This job opening is limited to residents living within 25 kilometres of Fort Simpson

Department Information
The Department of Education, Culture and Employment (ECE) provides the residents of the Northwest Territories with access to quality programs, services and support to assist them in making informed and productive choices for themselves and their families with regard to education, training, careers, employment and labour, child development, languages, culture and heritage.

Job Information
The Itinerant Client Navigator serves clients using an Integrated Service Delivery approach to deliver Income Security Programs, specifically: Income Assistance for Adults, Income Assistance for Seniors and Persons with Disabilities and the Senior Home Heating Subsidy programs. This includes determining eligibility, providing information, advising, assisting, and liaising with clients, communities and stakeholders regarding the suite of programs offered and conducting preliminary assessments regarding allegations of program abuse by recipients. This position serves as a resource in making necessary referrals to assist residents in meeting their socio-economic needs while maintaining their health and dignity, and to ensure that clients receive effective and efficient services. The incumbent works with clients who are experiencing difficult life circumstances, and will occasionally be required to defuse emotional situations in a calm, professional manner. In many cases, the Navigator may be the only employee in the community and as such the opportunities for debriefing client situations with other staff are limited.

KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of and/or the ability to acquire and apply knowledge of all ISPs, as well as a other funding sources such as Employment Insurance (EI), various Pension Plans, Income Tax, and the Canada Child Benefit program.
Knowledge and/or the ability to acquire and apply knowledge of the different community-based agencies and resources available to appropriately refer clients in the community and region.
Skills in client centered service, assessment, interviewing techniques and program compliance.
Financial investigation skills to authenticate client financial information and prevent program abuse.
Communication skills, including writing, empathic listening, conflict resolution, providing feedback, questioning, paraphrasing and interpreting verbal and non-verbal information.
Computer skills, including familiarity with window-based programs, word processing, spreadsheet, communications software and basic troubleshooting.
Decision-making, problem solving, planning, time management, calculating, record keeping and report writing skills.
Typically, the above qualifications would be attained by:
Diploma in a Social Science field and a minimum of one (1) year of relevant experience.
Equivalencies may contain:
Certificate with two (2) years of relevant experience
Grade 12 Diploma with three (3) years of relevant experience
Equivalents may contain combinations of education and experience will be considered.

GNWT Inquiries
Inquiries Only:

Dehcho HR Client Service Centre
Department of Finance
Government of the Northwest Territories
+602 100 STREET
BOX 240
FORT SIMPSON, NT X0E 0N0
Tel (867) 6+5-7233
Fax (867) 6+5-3254
jobsdehcho@gov.nt.ca

Note: If you do not receive electronic notification confirming receipt of your application, please follow up via telephone.