Jira Administrator

Full job description
About the Role
We are seeking a highly skilled and motivated Jira Service Desk Administrator to manage and optimize our Jira Service Desk instance in the cloud, hosted on Atlassian. The ideal candidate will possess extensive experience in Jira administration, configuration, and reporting, with a strong focus on Jira Service Desk. You will be responsible for creating and maintaining reports and dashboards, administering the system, and designing custom ticket entry masks and workflows. Your expertise in Jira Workflow, Change Management, and Asset Management will be crucial in ensuring the smooth operation of our service desk. This role requires excellent communication skills and a proactive approach to problem-solving. You will collaborate with various departments to understand their needs and implement solutions that enhance their efficiency and effectiveness. The role also involves basic administration of Atlassian Confluence (on-premise installation) and Jira Software. A willingness to take responsibility and a process-oriented mindset are essential for success in this position. Cultural awareness and international experience are considered a plus, as you will be working with a diverse team and client base.

Key Responsibilities:
Administer and maintain the Jira Service Desk instance in the cloud at Atlassian.
Create comprehensive reports and dashboards with required key performance indicators (KPIs).
Configure and monitor the Jira Service Desk system to ensure optimal performance and reliability.
Design and implement custom ticket entry masks for various departments, incorporating mandatory fields and efficient workflows.
Utilize in-depth Jira Workflow knowledge to automate and streamline service desk processes.
Apply Jira Change Management expertise to manage and track changes within the service desk environment.
Leverage Jira Asset Management knowledge to effectively manage and track assets within the system.
Conduct thorough root cause analysis to identify and resolve underlying issues affecting service desk performance.
Provide basic administration support for Atlassian Confluence (on-premise installation).
Offer basic administration support for Jira Software.
Collaborate with cross-functional teams to gather requirements and implement solutions.
Develop and maintain documentation for Jira Service Desk configurations and processes.
Stay up-to-date with the latest Jira Service Desk features and best practices.

Requirements:
Required Skills & Qualifications:
Extensive experience with Jira Service Desk administration in a cloud environment.
Proficiency in creating reports and dashboards using Jira reporting tools.
Strong understanding of Jira configuration, monitoring, and troubleshooting.
Experience in designing custom ticket entry masks and workflows.
In-depth knowledge of Jira Workflow, Change Management, and Asset Management.
Proven ability to perform root cause analysis and implement effective solutions.
Basic knowledge of Atlassian Confluence administration.
Basic knowledge of Jira Software administration.
Excellent English communication skills (written and verbal).
Strong problem-solving and analytical skills.
Ability to work independently and as part of a team.
Willingness to take responsibility and demonstrate process-oriented thinking.