Jira and Confluence Administrator

Full–time
The S&P Global MI Dev Tools Group is looking for a skilled Jira and Confluence administrator to join our growing team. The Atlassian Tools squad lives within the larger tools group and manages multiple enterprise Jira and Confluence instances (2,000 - 12,000 users) spanning Atlassian's Server, Cloud, and Data Center product lines. At the posted level, our engineers should have prior experience with Jira and Confluence support, upgrade, configuration and best practices. AWS and Terraform skills are helpful for deploying and troubleshooting the applications but are not required at this level. Linux and basic programming experience is required at this level. Prior experience of migrating Jira or confluence sites from server to SaaS(Cloud) sites is also a good to have for this level

This position is for European time zone (CET) hours – (12 noon IST to + pm IST)

An Ideal Candidate Has Most Of The Following Strengths

Some Important Skills

We have a fun and dedicated team that supports one another every day, even as we tackle complex and interesting technical and design challenges.
• At least 3-6 years of hands-on work administering Jira and Confluence, ideally including back-end server administration.
• Previous experience of Upgrading Jira and confluence versions
• Passion for Atlassian products and using them to improve the daily lives of agile teams.
• Demonstrated focus on configuration best practices and growth planning. For example: encouraging Jira workflow standardization, limiting the number of custom fields, plugin review and decision-making, and periodic housekeeping.
• Enough Linux experience to handle server-side troubleshooting and maintenance (SSH, log file searches, application configuration settings).
• Some programming experience with at least one mainstream language or scripting environment (Java, Python, bash, PowerShell, C#, etc.) and an understanding of the importance of automation.

In Addition, The Following Skills Are Helpful
• Prior experience of migrating Jira or confluence sites from server to SaaS(Cloud) site or vice-a-versa
• AWS certification or experience managing apps deployed to AWS using Terraform or CloudFormation.
• Knowledge of DevOps and CI/CD practices and how Jira and Confluence interact with other developer tools.
• Experience working in a global organization and ability to communicate effectively with users in many time zones.
• Creativity in working with users to help them get the most out of our tools (documentation, videos, training sessions).

If you know your way around Jira and Confluence and are passionate about keeping users happy in well-organized instances, you may be a great fit for our team!

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, ****** orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. 

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.

20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning)

Job ID: 281004

Posted On: 2024-02-13

Location: Noida, Uttar Pradesh, India