Customer Support Representative

Job details
Here’s how the job details align with your profile.
Pay
₹20,000 - ₹25,000 a month
Job type
Full-time
Permanent
Shift and schedule
Day shift
Monday to Friday
 
Location
E2 Plot No 4. Jhandewalan Extension. Metro Station Gate No 2. New Delhi 110055, Jhandewalan, Delhi, Delhi
 
Benefits
Pulled from the full job description
Leave encashment
Work from home
 
Full job description
Customer Support Representative

Location: Jhandewalan, New Delhi
Employment Type: Full-time
Experience Required: 2+ years in customer support

About Us

At BookLeaf Publishing, we are revolutionizing the self-publishing experience for authors worldwide. Our innovative approach and commitment to empowering authors have earned us recognition, including being featured in the Shark Tank India trailer, showcasing our impactful and scalable business model. With a strong emphasis on customer satisfaction, we ensure every author feels valued and supported throughout their publishing journey.

Job Overview

We are looking for a Customer Support Representative to join our team and serve as the primary point of contact for our authors. The ideal candidate is empathetic, solution-oriented, and passionate about delivering an exceptional customer experience.

Key Responsibilities

Customer Interaction:
Handle author queries via email, phone, and live chat with a friendly and professional demeanor.
Issue Resolution:
Address concerns related to publishing timelines, submissions, and services while ensuring timely and satisfactory resolutions.

Knowledge Management:
Maintain a detailed record of customer interactions and provide feedback to enhance internal processes.Educate authors on the publishing process, ensuring they feel confident and informed every step of the way.Gather and document feedback from authors to improve our services and processes.What We’re Looking For

Guidance and Support:
Feedback Collection:
Education:
Bachelor’s degree (required).
Experience:
At least 2 years in a customer support role, preferably in a service-based or creative industry.

Skills:
Strong verbal and written communication skills in English (rated 7/10 or higher).
Proficiency in using email, chat, and other support tools.
Basic familiarity with common office tools and systems (e.g., Google Workspace).
Other Requirements:
Immediate joining or minimal notice period.
Must own a laptop or personal system (we do not provide systems).What We Offer
Competitive salary based on experience and performance.
A supportive and dynamic work environment with growth opportunities.
The chance to be part of an innovative and Shark Tank India-featured company that’s transforming the publishing industry.
Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Leave encashment
Work from home
Schedule:

Day shift
Monday to Friday
Supplemental Pay:

Overtime pay
Application Question(s):

Are you comfortable with the job location in Jhandewalan, New Delhi?
Can you join immediately? If not, please specify your notice period.
What is your current in-hand salary?
What is your expected in-hand salary?
Please mention your age.
Please mention your gender.
Are you comfortable attending an in-office interview?
Do you have your own system (laptop)? Please note that we do not provide systems.
Rate your English fluency on a scale of 1 to 10.
Are you proficient with Canva?
Work Location: In person