Customer Care Executive

Job details
Here’s how the job details align with your profile.
Pay
₹13,000 - ₹16,000 a month
Job type
Full-time
Shift and schedule
Day shift
 
Location
Delhi, Delhi
 
Full job description
Job Title: Customer Care Executive
Location: Karol Bagh
Employment Type: Full-time

Job Summary:

We are seeking a dedicated and empathetic Customer Care Executive to join our team. The ideal candidate will serve as the first point of contact for our customers, addressing inquiries, resolving issues, and ensuring an excellent customer experience. If you are passionate about helping people and possess exceptional communication skills, we would love to hear from you!

Key Responsibilities:

Respond promptly to customer inquiries via phone, email, or chat.
Resolve customer complaints efficiently and professionally, ensuring customer satisfaction.
Maintain accurate records of customer interactions, feedback, and actions taken.
Provide product or service information to customers, including troubleshooting assistance.
Collaborate with internal teams to address and resolve customer concerns.
Identify customer needs and suggest appropriate solutions or services.
Follow up with customers to ensure their issues are resolved and they are satisfied.
Qualifications:

High school diploma or equivalent; bachelor's degree preferred.
Proven experience in customer service or a similar role.
Excellent verbal and written communication skills.
Strong problem-solving and multitasking abilities.
Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
Empathy, patience, and a customer-first mindset.
Job Type: Full-time

Pay: ₹13,000.00 - ₹16,000.00 per month

Schedule:

Day shift
Education:

Higher Secondary(12th Pass) (Preferred)
Experience:

total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language:

Hindi (Preferred)
English (Preferred)
Location:

New Delhi, Delhi (Preferred)
Work Location: Remote

Speak with the employer
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