Nouria E-commerce Operations and Technology Lead

Job description
Experience Required: 3-5 years

Key Responsibilities:

1. Website & Platform Management:
• Develop, maintain, and optimize the Shopify website to ensure seamless functionality and user experience.
• Regularly update product listings, banners, and site content in alignment with marketing campaigns.
• Manage third-party app integrations and customizations to enhance platform functionality.
• Ensure website compliance with SEO best practices and mobile responsiveness.
• Troubleshoot and resolve technical issues promptly to minimize downtime.

2. Data Security & Asset Management:
• Implement and maintain robust data security measures to protect customer information and transactional data.
• Ensure compliance with industry regulations such as GDPR or other applicable data privacy laws.
• Manage digital assets, including product images, videos, and marketing materials, ensuring proper organization and access control.
• Conduct regular audits to identify and address vulnerabilities in systems and processes.

3. Marketing Execution & Analytics:
• Plan and execute marketing campaigns, including email marketing, promotional banners, and landing pages.
• Collaborate with the marketing team to align campaigns with overall brand objectives.
• Leverage analytics tools to track website performance, campaign ROI, and customer engagement metrics.
• Conduct A/B testing to optimize website layout, features, and campaigns for higher conversion rates.

4. Sales, Reporting & Trend Analysis:
• Monitor sales performance and provide insights to drive strategic decisions.
• Generate detailed reports on KPIs such as traffic, conversion rate, customer acquisition cost (CAC), and retention.
• Track inventory trends to support demand forecasting and stock management.
• Stay updated on industry trends and competitors to identify opportunities for growth.

5. Internal Connectivity & Collaboration:
• Establish and maintain seamless internal connectivity between departments, such as marketing, operations, and customer support.
• Work with cross-functional teams to ensure smooth execution of campaigns, launches, and promotional activities.
• Provide training and guidance on e-commerce tools and workflows to internal teams as needed.

6. Technology Integration & Innovation:
• Identify and implement new technologies to enhance website functionality and streamline operations.
• Stay ahead of e-commerce trends by incorporating tools like AI-driven personalization, chatbots, and automation solutions.
• Oversee upgrades, migrations, and the integration of new systems into the existing tech stack.
• Collaborate with IT to ensure all technological solutions align with organizational goals and security standards.

7. Ad-Hoc Responsibilities:
• Support the team by taking on additional responsibilities as required during high-sales periods, product launches, or other critical times.
• Act as a point of contact for resolving operational challenges and ensuring uninterrupted business continuity.

Key Skills & Qualifications:
• Proficiency in Shopify management, including third-party app integrations and customizations.
• Strong understanding of cybersecurity protocols and data privacy laws.
• Knowledge of digital asset management systems and best practices.
• Experience with analytics tools like Google Analytics, Shopify Analytics, or similar.
• Familiarity with emerging e-commerce technologies and tools.
• Excellent communication, project management, and problem-solving skills.
• Analytical mindset with the ability to translate data into actionable strategies.
• Bachelor’s degree in Computer Science, Information Technology, E-commerce, or a related field.
• Advanced certifications in Shopify, e-commerce management, or web development are a plus.

Please email your resume to hello@nouriadesign.com