Business Quality Review Analyst

Job description
Job Title: Business Quality Review Analyst
The Business Quality Review (BQR) Team is dedicated to fostering business quality within Foresters while monitoring both our new and in-force business.

Main Responsibilities:
Analyze and synthesize data from multiple reports to identify poor quality business, inappropriate practices, and potential instances of agent behavior that may require further attention.
Coordinate with stakeholders, including Special Investigations Unit, Compliance and Legal teams, to monitor indicators of potential suspicious activities, questionable selling practices, or training opportunities.
Monitor mortality trends to identify potential anomalies, anti-selection, or patterns indicative of potential inappropriate practices.
Implement and oversee front-end processes designed to proactively identify and mitigate potential business quality and mortality concerns.
Work with Actuaries, Product management, and other departments to monitor and manage the profitability of products, focusing on high-risk metrics specific to products or distribution channels.
Assist in the oversight of the quality management of both new and in-force blocks of business, ensuring alignment with organizational objectives and profitability goals.
Monitor mortality experience at the product level to identify trends and ensure alignment with pricing and risk assumptions.
Work with stakeholders to expand and enhance data, improving predictive capabilities for product-level monitoring, mortality analysis, and decision making.
Develop, prepare, analyze, and deliver monthly/quarterly reports, dashboards, and scorecards.
Requirements:
Bachelor's degree in mathematics, science, business, economics, or another relevant field.
One (1) year of work experience in a life or health insurance company is an asset.
Communication skills required to progressively deal with both technical and non-technical audiences with diverse professional backgrounds.
Capable of performing bottom-up checking of processes or models to ensure accuracy of results. Develop the ability to recognize when models or analysis contain errors and troubleshoot.
Demonstrated ability to recognize when conflicting information or lack of information could affect analysis and work with manager or teammates to resolve.
Experience with Microsoft Excel, Word, PowerPoint is essential; Power BI experience is an asset.
Innovative thinking and problem-solving skills with the confidence to recommend solutions.
Willingness to think outside the box with creativity and consider alternative perspectives.
Have a growth mindset with the ability to learn and adapt quickly and apply to evolving business projects and demands.
Strong analytical skills and the ability to synthesize large volumes of data into actionable insights.
Experience in reporting, data analysis, and the creation of dashboards or scorecards.
About Us:
Foresters Financial is an international financial services provider with a unique history that began in 1874 when we set out to provide access to life insurance for average, working families.