Customer Success Manager / Sales Operations Analyst

E
Exusia


Global Talent Acquisition Specialist
Exusia • via Exusia
18 hours ago
Full–time
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Job description
Department: : Global Talent AcquisitionIndustry: : Management and Technology ConsultingLocation: : India (Remote)Designation : Senior AnalystExperience Range: : 2 - 5 yearsBasic Qualification: : MBA (HR)/MPM /GraduateTravel Requirements: : Not requiredWebsite: : www.exusia.comExusia, Inc., a cutting-edge data and information management consulting firm, seeks a self-starter to join our Global Efficiency practice in our Pune office as Senior Analyst - Global TA, depending on experience and capability. The successful candidate will be responsible for managing key processes of the Recruitment Lifecycle at Exusia. In this role, the incumbent will interact with different business stakeholders and prospective candidates, and will also be supporting function-level initiatives for a better candidate and stakeholder experience. As a member of the Talent Acquisition team, you will play a key role in helping the organization's growth by collaborating with colleagues across the company to consistently identify and attract brilliant people to our team. Our mission is to fuel Exusia’s continued growth trajectory with the most dynamic talent on the market.What’s the Role?· Sourcing of candidates through different channels, candidate engagement, scheduling and coordination of interviews· Leverage social recruiting resources and in-house tools to identify and recruit the very best candidates· Doing regular follow-up for feedbacks from technical panels and escalating critical cases where applicable· Supporting in execution of hiring and campus events across different locations· Providing regular updates to candidates about the status and process· Managing candidate database for continuous relationship management· Supporting in maintaining the Applicant Tracking System in real time· Providing insightful recruitment management information on a need basis to different stakeholdersCriteria for the Role!· 2 - 5 years of experience in the recruitment function managing sourcing, scheduling, and candidate engagement· Good written, verbal and listening skills· Ability to work under high pressure and in a changing environment· Ability to develop candidate pipelines through a variety of sourcing techniques· Excellent search skills (Google search, LinkedIn search, etc.)· Proficient with headhunting, candidate mapping, and screening· Proficient with MS Office (Outlook, Word, Excel, PowerPoint)· Candidate must have high energy, a positive attitude, dedication, and friendly competitiveness towards work. We operate in a team environment· Candidate with short notice period will be preferred.
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Konnecta


Customer Success Manager / Sales Operations Analyst
Konnecta • India • via LinkedIn
1+ hours ago
Full–time
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Job description
Company Description

Konnecta is a dynamic and innovative technology company focused on democratizing advanced analytics for small and medium-sized businesses (SMBs). We develop intuitive and user-friendly software solutions to help SMBs harness the power of data. Our goal is to provide cutting-edge products that are affordable, easy to use and deliver tangible business value.

Role Description
• This is a full-time remote role for a Customer Success Manager/Sales Operations Analyst at Konnecta.
• Managing customer relationships and analyzing sales operations data
• Building strong customer relationships through excellent communication and proactive issue resolution
• Providing actionable customer analysis and reporting to inform business decisions
• Driving customer retention and maximizing customer success outcomes through strategic planning and execution
• Identifying and mitigating potential customer churn risks
• Developing and maintaining comprehensive customer success metrics and KPIs
• Staying up-to-date with industry trends and best practices in customer success and sales operations

Qualifications
• Relationship-building skills to foster strong customer connections
• Analytical skills for data analysis and sales operations
• Excellent written and verbal communication skills
• Familiarity with Customer Retention strategies and techniques
• Experience in sales operations or customer success management
• Bachelor's degree in Business, Marketing, or related field

Nice to have
• Experience with customer management and sales analytics tools
• Familiarity with data visualization tools (e.g. Tableau, Power BI)
• Data analysis skills

Job Benefits
• Competitive salary and commission structure
• Opportunity to work with a fast-growing technology company
• Collaborative remote work environment
• Professional development and growth opportunities

How to Apply

If you're a motivated professional looking for a new challenge please submit your application.