Government Department Customer Care Specialist Save Brook Street

This role involves providing a quality support, advice and guidance service to both internal and external customers contributing to the improvement of road safety, environmental standards and the reduction of vehicle crime.

You will be required to handle internal telephone calls from other departments and email correspondence, deliver a consistent and productive service to both internal and external customers, ensure all administrative work is completed and recorded accurately, use information resources to support customer service, keep up to date with current procedures and practices, work effectively as part of a team, participate in team meetings and contribute towards staff engagement plan, promote and respect team working ethics by building good working relationships using co-operation and discussion, execute own responsibilities effectively and in line with DVSA policies and processes.

Required Skills and Qualifications

Good written and communication skills
Ability to handle challenging enquiries
Basic computer literacy skills e.g. keyboard, word processing skills and Microsoft applications
Prioritise workloads to aid productivity
Experience in a customer facing environment