Jobsiya

Government Asset Support Coordinator

Check with seller / month
Phillip Island, Victoria, Australia Government Alert Active
Actively Hiring Phillip Island Full Time
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Job at a Glance

Category
Government Alert
Location
Phillip Island, Victoria, Australia
Salary
Check with seller
Job Type
Full Time
Company
Jobsiya
Status
Open & Active

Job Description

As a Maintenance Support Officer, you will play a vital role in ensuring the smooth maintenance of government assets. You will be the first point of contact, building relationships and providing efficient solutions for maintenance requests.

Respond to and make customer calls regarding maintenance needs.
Arrange responsive maintenance services for government assets.
Calmly handle and resolve concerns, including calming upset customers.
Confirm and clarify caller information while building trust and rapport.
Effectively use software, databases, scripts, and tools to resolve issues.
Collaborate with customers and contractors to deliver timely resolutions.
Strive to meet or exceed call centre performance metrics.
Provide consistent and high-quality customer service experiences.
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