Senior End User Technology Engineer

Senior End User Technology Engineer
At Kainga Ora, our responsibility is transforming New Zealand's housing choices and outcomes by creating homes and communities that allow New Zealanders to thrive.

We are passionate about making a positive impact on New Zealanders' lives. Our people are creating the homes and neighbourhoods that will build the future of Aotearoa, with skills, planning and purposeful action.

We work in partnership with Māori and iwi, protecting and enabling their rights, interests and aspirations under the guidance of Te Tiriti o Waitangi.

Job Description
This role involves providing hands-on Level 2 and Level 3 diagnostics customer support for technology hardware and software at Kainga Ora.

The key responsibilities include actively coaching and mentoring End User Technology Engineers on software, hardware security, operating models, and applications.

The team provides service between 7am - 5pm, Monday to Friday, with some travel required between sites within the region.

About You
You will be an IT professional with advanced technical and troubleshooting expertise in technology hardware and software support.
You will have strong proficiency in Microsoft PC management tools, including SCCM, Intune, PowerShell, and Active Directory.
You will hold an ITIL Foundation certificate and relevant Microsoft certifications.
You will have experience with ITSM environments like ServiceNow and a proven track record of leading projects and driving continuous improvement initiatives.
You will possess exceptional communication and customer service skills, with flexibility to work occasional hours outside standard schedules and travel between sites within the region.
What We Offer
We offer a dynamic and supportive environment where you can bring your technical knowledge and leadership experience.

We provide a range of benefits, including on-the-job learning, training courses, secondments, and study opportunities to support your personal and career development.

Our salary package includes $112,375 + 5 weeks' annual leave and additional benefits.