Senior Service Now Engineer

Senior Service Now Engineer

Location: Bournemouth, Dorset (3 days onsite, 2 days WFH)

Contract Duration: 6 months

Job Description:

You will collaborate with clients to understand their requirements and translate them into effective ServiceNow Service Portal solutions. You will design and develop Service Portal pages, widgets, and components using HTML, CSS, JavaScript, and ServiceNow scripting. This role provides an opportunity to customize and extend the functionality of Service Portal by leveraging ServiceNow APIs and integration capabilities. You will also have the chance to work with cross-functional teams to integrate Service Portal with other ServiceNow modules and external systems.

Job responsibilities:
• Collaborate with clients to understand their requirements and translate them into effective ServiceNow Service Portal solutions.
• Design and develop Service Portal pages, widgets, and components using HTML, CSS, JavaScript, and ServiceNow scripting.
• Customize and extend the functionality of Service Portal by leveraging ServiceNow APIs and integration capabilities and create responsive and mobile-friendly Service Portal interfaces that align with industry best practices and user experience design principles.
• Collaborate with cross-functional teams to integrate Service Portal with other ServiceNow modules and external systems.
• Conduct testing and quality assurance to ensure the functionality, usability, and performance of Service Portal applications.
• Provide training and support to end-users on Service Portal usage and best practices.
• Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
• Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems
• Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems
• Contributes to software engineering communities of practice and events that explore new and emerging technologies and stay up to date with the latest web technologies and trends to recommend innovative solutions to clients.
• Adds to team culture of diversity, equity, inclusion, and respect

Required qualifications, capabilities, and skills:
• Formal training or certification on software engineering concepts and 3+ years applied experience
• Formal training or certification on ServiceNow concepts and proficient advanced experience as a ServiceNow Service Portal Developer and developing custom, advanced portal widgets
• Extensive Transition & Transformation experience with ServiceNow Platform
• Expertise in web development technologies such as HTML, CSS, JavaScript, and jQuery
• Expertise in ServiceNow development, including client scripts, UI policies, business rules, and workflows.
• Expertise with AngularJS or other modern JavaScript frameworks and expertise in responsive design principles and mobile-friendly development.
• Excellent analytical and problem-solving skills and effective communication and collaboration skills to work with clients and cross-functional teams
• Hands-on practical experience in system design, application development, testing, and operational stability
• Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages
• Solid understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
• Demonstrated knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)

Preferred qualifications, capabilities, and skills:
• ServiceNow certifications, such as Certified Application Developer (CAD) or Certified Implementation Specialist (CIS).
• Experience with creating visually appealing and interactive Service Portal themes and layouts.
• Knowledge of IT Service Management (ITSM) processes and ServiceNow ITSM module.
• Familiarity with RESTful APIs and integration techniques.
• Understanding of Agile/Scrum methodologies