Job Description
Job Summary
We have a great opportunity for a suitable candidate to join our large, innovative Practice as a Planned Care Team Manager. You will be responsible for leading a team of Planned Care Administrators and associated staff, ensuring all aspects of our patient recall system and associated patient record processes are monitored and delivered to a high standard in accordance with agreed procedures, protocols and time scales. These processes are critical to the achievement of our Quality and Outcomes Framework, Enhanced Services, and other Practice contractual obligations, and the post holder will be required to ensure targets are met in line with expectations.
You will be good communicator, possess strong planning skills, with experience of handling sensitive information and working with the public, ideally in a General Practice setting.
Main duties of the job
The Successful Candidate Will
Take responsibility for the day-to-day management of the Planned Care team.
Work with the Operations Manager and Lead GP to carry out agreed processes to ensure QOF and other contractual targets are met.
Maintain patient recall system in line with practice protocols.
Maintain patient information and read codes as appropriate.
Establish and conduct clinical searches, interrogate data as appropriate and make recommendations for implementing clinics.
Lead and participate in working groups to achieve practice targets e.g. annual flu vaccination programme.
Co-ordinate the distribution and completion of information - writing and sending letters, text messages, emails and Blinx forms.
Submit daily and monthly reports, complete audits as required.
Ensure patient registrations are completed accurately and within service levels, following up queries, obtaining additional information where required.
Create and update relevant policies and procedures.
Participate in Quality Assurance meetings to review priorities for the team, communicate them, and plan and action these accordingly.
Escalate any conflicts within the team to the Operations Manager and support their resolution.
Complete any other duties commensurate with the role and Practice requirements.
Abide by the principles of equality, diversity and inclusion at all times.
About Us
We are a large, innovative GMS Practice based in Hall Green Birmingham with an increasing patient list of 31,500 patients. We have a good reputation in our locality and with patients, and a strong focus on patient care.
Our extensive clinical team incorporates + GP Partners and 17 Salaried GPs, plus a full range of allied health professionals including Nursing, HCAs, ANPs, Paramedic, PAs, Clinical Pharmacists and Physiotherapists, supported by a large non-clinical team providing a full range of reception, administration and management functions. As part of Community Care Hall Green PCN we are further supported by a range of clinical and non-clinical AARs staff.
We work together collaboratively, continually look for ways to improve our services and actively support the wellbeing of one another. Our services have a good CQC rating with outstanding well led features and we regularly achieve high QOF performance. We continue to be at the forefront of digital healthcare innovation and actively engage with our patients and PPG to expand, improve and trial new service initiatives.
Date posted
30 January 2026
Pay scheme
Other
Salary
£25,500 to £27,000 a year
Contract
Permanent
Working pattern
Full-time
Reference number
A1+24-25-0002
Job locations
+7+ Stratford Road
Hall Green
Birmingham
West Midlands
B28 8BG
Job Description
Job responsibilities
Further details of the role are contained in the attached job description and person specification. Please review these prior to your application and consider how you meet the relevant criteria.
Responsibilities
Job description Job responsibilities
Further details of the role are contained in the attached job description and person specification. Please review these prior to your application and consider how you meet the relevant criteria.
Person Specification
Qualifications Essential
• -High standard of general education, including English and numeracy
• -Relevant continuous professional development
Desirable
• Degree or relevant professional qualification.
Experience Essential
• Please review the attached job description and person specification for full details of essential and desirable criteria for this role.
Desirable
• Please review the attached job description and person specification for full details of essential and desirable criteria for this role.
Person Specification Qualifications Essential
• -High standard of general education, including English and numeracy
• -Relevant continuous professional development
Desirable
• Degree or relevant professional qualification.
Experience Essential
• Please review the attached job description and person specification for full details of essential and desirable criteria for this role.
Desirable
• Please review the attached job description and person specification for full details of essential and desirable criteria for this role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1+75 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Hall Green Health
Address
+7+ Stratford Road
Hall Green
Birmingham
West Midlands
B28 8BG
Employer's website
https://www.hallgreenhealth.co.uk/ (Opens in a new tab)
