Housekeeping Supervisor

The moment guests step into one of our hotels, they enter a genuinely memorable experience. As Housekeeping Supervisor you’ll help the Housekeeping Manager supervise all aspects of housekeeping and laundry – ensuring high standards are maintained.

Your day-to-day
• Ensure smooth running of the Housekeeping Department in the absence of the Accommodation Manager/Head Housekeeper.
• Supervise the activities of all team members ensuring that they are aware of their responsibilities and are performing all duties to a consistently high standard.
• Ensure all guests are greeted in a warm and courteous fashion and tended to in a professional manner by every team member.
• Assist with the preparation of weekly rotas and ensure a balance of duties within the team.
• Coordinate individual and group arrivals and departures.
• Daily monitoring of rooms by conducting and documenting inspections of assigned rooms.
• Check the status of all rooms (i.e., out of order, VIPs etc) and communicate with appropriate personnel on a daily basis.
• Agree on objectives for self-development in line with the departments & hotel’s objectives.
• Working & cooperating with colleagues to enhance the guests' experience at all times.
• Stock control.
• The supervision of the team to maintain standards of cleanliness.
• Maintain a visible presence on your allocated floors including public areas to ensure all customer requests and queries are responded to promptly and effectively.
• Continually develop new knowledge and skills to ensure best-practice service delivery.

Accountabilities

This position is part of the Property Management team and is directly accountable to the Accommodation Manager/Head Housekeeper and General Manager. You are responsible for the supervision of the day-to-day operation of the hotel’s housekeeping department.

What We Need From You
• Previous experience in a hotel housekeeping supervisory position
• Good presentation and appearance.
• Excellent verbal communication skills.
• Customer care skills.
• Experience working as part of a team.
• Flexibility to work a variety of shifts.
• Willingness to multi-skill.

Why you should apply
• Fantastic career potential with one of the UK's fast-growing hotel operators
• Retention bonus on completion of 3 and 6-month service
• Service-based annual leave (increase up to a maximum of 5 extra days)
• Employee & Friends/Family discounted rates at Heeton-operated and IHG hotels
• Life Assurance, Income Protection and Employee Assistance schemes
• Referral scheme
• Numerous voluntary benefits, including buy holiday scheme, Cycle to Work and many more
• Heeton is an expanding company which offers excellent career opportunities
• Exclusive access to the employee recognition & reward scheme - Heeton Rewards

In line with the Asylum & Immigration Act 1++6, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process