NTT DATA- Hiring for Helpdesk/ Service Desk Sr. Representative - Looking for Immediate Joiners "

Job description

"NTT DATA- Hiring for Helpdesk/ Service Desk Sr. Representative - Looking for Immediate Joiners "


Role & responsibilities:

Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes.
Record, Update and Escalate Support issues to the next level in a timely manner.
Support all IT onboarding activities for end-users
Work with our internal IT Teams on system testing, integration and maintenance.
Engage in discovery of new IT business tools, to support our business users as well as our internal IT Team.
Seek, Suggest, Evaluate and implement process and Technology improvements.
Willing to learn & grow in other IT Business areas
5 days working a week with Rotational shift and Rotational Week off

Requirements for this role include:

Excellent English written and verbal communication skills.
Exceptional customer service skills.
Great Team player
Great communication skills, comfortable working with various stakeholders
Basic understanding of troubleshooting skills, bug finding, and resolution
Ability to work independently within a diverse global team
Basic knowledge of IT software and hardware troubleshooting knowledge and skills (Win 10, MacOS, iOS, Android, Google Suite and Microsoft Environment)
Any Graduation fresher can apply.


Preferences: - Optional (nice-to-haves)


Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do

- ITIL foundation certified .



Role: IT Support - Other
Industry Type: IT Services & Consulting
Department: IT & Information Security
Employment Type: Full Time, Permanent
Role Category: IT Support
Education
UG: Any Graduate
PG: Any Postgraduate