Talent Delivery Manager - BPO Operations

Mind Click


US VERIFICATION / INTERNATIONAL BPO
Mind Click • Bengaluru, Karnataka • via LinkedIn
2 days ago
₹20K–₹30K a month
Full–time
Apply on LinkedIn
Job description
Skills:
excellent communication, good communication, international voice, bpo, fresher, english communication, international bpo,

Job Description

Greetings from The MINDCLICK !!!!

We are currently hiring for top MNC Firms with attractive salary packages in the market. For more clarification about this job role, please feel free to reach out to us on the below mentioned number

Contact : HR Rahu...
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Atul Kumar


Talent Delivery Manager - BPO Operations
Atul Kumar • Bengaluru, Karnataka • via IIM Jobs
Full–time
No Degree Mentioned
Apply on IIM Jobs
Job description
Experience: 6-+ years in BPO Operations

- Role Overview : Randstad Enterprise is seeking a Talent Delivery Manager with extensive experience in BPO operations.

- In this role, you will lead a team of 25-30 people and ensure top-tier talent delivery for our clients.

- This position requires managing a rotating shift schedule every 3 months.

- Exceptional communication skills and a strong background in BPO environments are essential.

Requirements:

- 6-7 years of experience in BPO operations, focusing on process management.

- Proven experience managing a team of 25-30 people.

- Excellent communication skills and interpersonal abilities.

- Must have experience in BPO operations-candidates from BPO backgrounds are required.

- Ability to work in a night shift.

Key Responsibilities:

- Oversee daily operations of a large BPO team.

- Develop and implement effective talent delivery strategies.

- Collaborate with client stakeholders to address challenges and drive solutions.

- Monitor and manage KPIs and SLAs to ensure performance standards.

- Foster a culture of excellence and continuous improvement within the team