IntouchCX - Executive - Customer Service - International Non Voice

Sana Search International


Graduate Fresher/Bangalore(BPO)@
Sana Search International • Bengaluru, Karnataka • via Expertia AI
₹20K–₹30K a month
Full–time
No Degree Mentioned
Apply directly on Expertia AI
Job description
International Global Captive Unit Hiring for Travel and Non Travel Voice Profile
• call @

Huge Hiring for Customer Support voice process. Require Excellent communication

No of positions: 50

Roles and Responsibilities: Graduate + fresher or exp can apply.

Job Description:

.
• Work Mode: Work from Office
• Working days: 5 days
• Preferred Candidates:
• Immediate Joiners
• Preferr...
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IntouchCX


IntouchCX - Executive - Customer Service - International Non Voice Process - Gaming Process (0-8 yrs)
IntouchCX • Bengaluru, Karnataka • via Updazz.com
Full–time
No Degree Mentioned
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Job description
We are currently Hiring for Customer Service Associate (CSA) Non-Voice

Contact HR Sanjana 81470+1044

The role of the Customer Service Associate (CSA) - Non-Voice, will be responsible for:

- Providing support and resolve technical issues via email and other electronic communications

- Building credibility and trust with the customer by empathizing with their problem in words

- Proactively understanding their needs and responding promptly to resolve their issue

- Applying advanced troubleshooting techniques to provide unique solutions to the customers individual needs

- Leveraging their experience to provide feedback to the team on how to improve client services

- Driving customer communication during critical events

Requirements

- An obligation to deliver exceptional customer service

- Receive emails and chats to gather and verify required information and do utmost within their power to solve customer problems

- Demonstrate empathy and patience to the customer

- Demonstrate enthusiasm to be a self-starter who is excited about learning new technologies on a daily basis

- Provide information to the client and place appropriate notes in system indicating exactly what action was taken or needs to be taken

- Ensure policies and procedures are followed

- Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer

- Learn and retain a thorough working knowledge of all existing and new process and procedures

- Achieve assigned Key Performance Indicators e.g. Call Handle Time, Quality, CSAT & DSAT

- Attend Team Meetings/additional training sessions as scheduled

-Performs other duties as assigned

Critical Skills

- Above average verbal and written communication skills - ability to speak accurately, using proper grammar, and good enunciation

- Ability to listen attentively and to use information provided by clients to tailor responses and actions to meet the clients specific needs

- Ability to work in a fast-paced, hectic, changing environment

- Ability to organize and follow-up multiple tasks/details with accuracy and timeliness

- Ability to operate a personal computer

- Ability to adhere to all organizational policies and procedures

- Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays

- Ability to perform basic mathematical functions

- Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds

Educational/Work Experience and Requirements

- Must successfully pass a background check

- High school diploma or equivalent required

- Must have at least six months customer service experience or equivalent

- Experience in the gaming/tech support industry is a plus

Perks and Benefits

- Perks and benefits An attractive compensation package with performance-based incentives

- Incredible learning and growth opportunities Outstanding rewards and recognition program & employee engagement activities

- Free Food and Transport while working on-site

- Medical Insurance