Call Center Quality Manager

Gettjobs Recruitment Firm


Kannada & Tamil Bpo Jobs,bengaluru
Gettjobs Recruitment Firm • Bengaluru, Karnataka • via Trabajo.org
12 days ago
Full–time
Apply on Trabajo.org
Job description
IMMEDIATE OPENINGS FOR UG/Graduates FRESHERS FOR KANNADA

QUALIFICATION : 12th,diploma,ITI, Graduates

LANGUAGE : GOOD ENGLISH + KANNADA

LOCATION : MG ROAD, BANGALORE

SALARY : 15,000 TAKE HOME

6 DAYS WORKING, 1 ROTATIONAL OFF

DAY SHIFT : +.30 AM to 6.30 PM
• REFER YOUR FRIENDS
• Job Types: Full-time, Regular / Permanent, Fresher
• Salary: ₹15,000.00 - ₹17,000.00 per month

Schedul...
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Ashwin


Call Center Quality Manager
Ashwin • Bengaluru, Karnataka • via IIM Jobs
25 days ago
Full–time
No Degree Mentioned
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Apply on CallCenterJob.co.in
Job description
Work Location: Bengaluru

Duties / Responsibilities:

- Audits transactions, Surveys customers to get feedback on the experience upon contacting contact centers

- Capture all information ascertained accurately and elaborately

- Call dissatisfied customers and establish the reasons for dissatisfaction, identify areas of improvement and report this to the Team Leader

- Identify ACPT by regular RCA and with a solution.

- Should work on DSAT/CSAT analysis

- Should be able to provide recommendations for process improvements

- Understand and implement process updates shared by TL

- Handle escalations: create and maintain complaints/red alert tracker

- Conduct calibration sessions with Team Leader to ensure consistency in process adherence

- Drive and support Continuous Improvement projects

Required Skills:

- Exposure to Business Processes either call center or back office processes

- Strong listening and feedback skills

- Strong analytical skills with problem-solving ability from a customer perspective: should be able to place customer and customer needs as the goal and offer an appropriate resolution

- Knowledge of Root Cause Analysis

- Drive for process improvement and development

Other Competencies

- Keenness to learn

- Team Player

- Exhibits integrity in all given circumstances

- Shows high level of commitment