Customer Service Phone Bank

Qualifications
Ability to prioritize and multi-task while navigating through multiple business applications
US military experience through military service or a military spouse/domestic partner
~1 year of customer contact experience in a needs-based sales environment
~ Prior experience in a fast-paced contact center environment
~6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone
Benefits
Our comprehensive, fully paid three-month training program includes all training materials, class discussions, hands-on training, and e-learning modules
Responsibilities
As a Bank Customer Service Representative, you'll work within defined guidelines to facilitate the financial security of members through needs-based sales and service conversations on a single Banking line of business or product set (for example; deposits, credit cards, and website customer support)
In this role, you will make a difference to our members as you identify immediate and underlying financial needs and respond with relevant solutions through offering USAA Banking products and services
Handle inbound member calls in a fast-paced contact center environment
Use effective communication probing questions and critical thinking skills to identify member needs and provide relevant solutions which may include offering banking products
Develop banking product knowledge to attract new members and expand relationships with current members through product acquisition
Advise and educate members on available USAA digital tools and resources to improve the user experience
Provide outstanding member service by demonstrating empathy, active listening, and professionalism
Apply strong time and call management skills in assisting members with banking needs
Ability to provide outstanding customer service for our members by communicating clearly and professionally by phone or email to process banking requests and provide information on banking products
Job description
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Our Bank Customer Service role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid three-month training program includes all training materials, class discussions, hands-on training, and e-learning modules.

Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership.

We are currently seeking dedicated professionals to work in our Phoenix office (located at 1 Norterra Drive, Phoenix, AZ 85085) for future bank customer service and sales opportunities in 2026. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.

As a Bank Customer Service Representative, you'll work within defined guidelines to facilitate the financial security of members through needs-based sales and service conversations on a single Banking line of business or product set (for example; deposits, credit cards, and website customer support). In this role, you will make a difference to our members as you identify immediate and underlying financial needs and respond with relevant solutions through offering USAA Banking products and services.

Handle inbound member calls in a fast-paced contact center environment

Use effective communication probing questions and critical thinking skills to identify member needs and provide relevant solutions which may include offering banking products

Develop banking product knowledge to attract new members and expand relationships with current members through product acquisition

Advise and educate members on available USAA digital tools and resources to improve the user experience

Provide outstanding member service by demonstrating empathy, active listening, and professionalism

Apply strong time and call management skills in assisting members with banking needs

Ability to provide outstanding customer service for our members by communicating clearly and professionally by phone or email to process banking requests and provide information on banking products

Ability to prioritize and multi-task while navigating through multiple business applications

US military experience through military service or a military spouse/domestic partner

~1 year of customer contact experience in a needs-based sales environment

~ Prior experience in a fast-paced contact center environment

~6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. Use the red Application button below to Read More / Continue the application process.