Medical Front Desk Receptionist for an Opthalmology Clinic in the US (Home Based Part Time)

Qualifications
Experience in Ophthalmology: A background working in an ophthalmology clinic, with a solid understanding of the field and its specific patient needs
Proficiency in NexTech: Strong knowledge and experience using NexTech software, including scheduling, patient records, and other administrative functions
Excellent Communication Skills: The ability to effectively communicate with patients, staff, and medical providers in a fast-paced environment
Organizational Skills: Strong ability to prioritize tasks, manage phone triage, and address a variety of patient needs in a timely manner
Perfectly working headset and webcam
Stable internet connection of at least 5 Mbps to 15 Mbps
Up to date computer system with a minimum of Windows 8 or Mac OS X
Quiet room with no distractions or background noises
A backup plan if the power goes out or if your internet connection becomes unstable during your shift Only applicants meeting the strict criteria above will be contacted
Responsibilities
Answering incoming calls and triaging patient inquiries, particularly assessing the urgency of their needs (e.g., determining if they require immediate attention or if their concerns can wait until later in the week)
Evaluating the severity of patient concerns, identifying if immediate care is necessary, and directing them to the appropriate team members or resources
If a patient wishes to pay their bill, ensure the call is properly transferred to the billing department for further assistance
Assisting patients with prescription refill requests
Training will be provided to handle these requests efficiently
Addressing general medical inquiries, providing appropriate information, and escalating matters to healthcare providers as needed
Job description
Client Information

Ophthalmology team offers LASIK surgery, cataract surgery with premium intraocular lenses, glaucoma surgery, dry eye treatment, myopia treatment, astigmatism treatment, cornea transplants, and laser eye surgery.

Job Description
• Answering incoming calls and triaging patient inquiries, particularly assessing the urgency of their needs (e.g., determining if they require immediate attention or if their concerns can wait until later in the week).
• Evaluating the severity of patient concerns, identifying if immediate care is necessary, and directing them to the appropriate team members or resources.
• If a patient wishes to pay their bill, ensure the call is properly transferred to the billing department for further assistance.
• Assisting patients with prescription refill requests. Training will be provided to handle these requests efficiently.
• Addressing general medical inquiries, providing appropriate information, and escalating matters to healthcare providers as needed.

Must Haves
• Experience in Ophthalmology: A background working in an ophthalmology clinic, with a solid understanding of the field and its specific patient needs.
• Proficiency in NexTech: Strong knowledge and experience using NexTech software, including scheduling, patient records, and other administrative functions.
• Excellent Communication Skills: The ability to effectively communicate with patients, staff, and medical providers in a fast-paced environment.
• Organizational Skills: Strong ability to prioritize tasks, manage phone triage, and address a variety of patient needs in a timely manner.

Home Office Requirements

Please only apply for this role if you have the following home office requirements:
• Perfectly working headset and webcam
• Stable internet connection of at least 5 Mbps to 15 Mbps
• Up to date computer system with a minimum of Windows 8 or Mac OS X
• Quiet room with no distractions or background noises
• A backup plan if the power goes out or if your internet connection becomes unstable during your shift Only applicants meeting the strict criteria above will be contacted.

Connect With Us

https://virtualcoworker.com.ph https://virtualcoworker.com/our-culture https://www.facebook.com/virtualcoworker https://www.linkedin.com/company/virtual-coworker

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