Emergency Medical Dispatcher

Job description
Job Title: Emergency Medical Dispatcher - Call Handler

This role is based in the handy & accessible Justice Services Emergency Precinct in Christchurch CBD.

About Us:
Hato Hone St John has been serving New Zealanders and working to save lives since 1885. Our programmes and team of over 11,000 staff and volunteers are helping to build strong, resilient communities across the motu; supporting everyone in Aotearoa to live healthier, happier and longer lives.

Key Responsibilities:
Take emergency calls and provide calm, empathetic, and efficient assistance to callers in highly stressful and sensitive situations.
Collect and input crucial information quickly & accurately into our ProQA system which will help prioritise and dispatch the appropriate medical resources.
Often deal with emergency situations such as scripted instructions for CPR, childbirth and bleeding control.
Maintain professionalism and composure under pressure, ensuring a high standard of service delivery is provided consistently.
Requirements:
Previous experience in a fast-paced customer service type role.
Strong communication skills, both verbal and written.
Ability to handle highly stressful situations with integrity and remain professional and calm during every call.
Resiliency is a must.
Able to follow processes and procedures.
Able to deal with serious trauma during every shift.
Computer savvy and able to use systems and work in a three-screen environment.
Able to accurately type a minimum of 35 WPM (use free online testing platforms via Google to check your score).
Excellent learning agility with the ability to pick up new information and systems quickly.
Must be a New Zealand Citizen or Permanent Resident of New Zealand.
What We Offer:
4x4 Roster, working 42 hours per week (4 days on, 4 days off including 2-night shifts) to support a better work/life balance.
Comprehensive training & mentoring program that kicks off from the start date, with continued professional development.
Clear career progression from the day you start.
Join a tight-knit team that is passionate about what they do and have the opportunity to make life-long friends.