Receptionist - Novotel Wellington

Job description
About Us

Nestled in the heart of Wellington's CBD, Novotel Wellington is a contemporary hotel offering 13+ spacious guest rooms with stunning Harbour views. We cater to family-focused executives, business, and leisure groups.

Job Summary

We are seeking a dedicated Receptionist to join our front office team on a full-time basis. As a Receptionist, you will be responsible for providing exceptional service to our guests, ensuring smooth check-in and check-out processes, and promoting hotel facilities.

Key Responsibilities

Welcome guests from all over the world and grow relationships with new and regular guests.
Ensure accuracy and professionalism during arrivals and departures.
Maintain a logical work sequence, adhering to cash handling and security procedures.
Provide valuable local knowledge and promote hotel facilities to maximise occupancy and rates.
Manage guest property with care and ensure proper documentation for storage.
Promote Accor loyalty programmes and contribute to guest satisfaction and brand loyalty.
Work closely with the team, fostering positive relationships with other departments.
Requirements

Previous experience as a receptionist in a hotel environment is preferred.
Exceptional communication skills, both written, verbal, and non-verbal.
An organised individual with a high attention to detail and ability to take initiative.
Previous experience in a Front Office or Reservations environment is an advantage.
Prior use of Opera cloud & TARS Database or similar PMS is preferred.
A current New Zealand Restricted or Full Driver's license.
Ability to work a flexible roster including mornings, evenings, weekends, and public holidays.
New Zealand residency or holding a permanent NZ work visa.
About Working at Novotel Wellington

We believe in celebrating your accomplishments with awesome employee perks and programs, including:

Learn your Way - Access to our Accor Academy so you can Earn while you Learn.
Daily staff meals are on us while you're on duty.
Accor's Parental Leave Scheme: Supporting you in all stages of life.
Join in on staff celebrations and get recognised for your tenure.
Accor's refer-a-friend bonus.
Uniform provided & laundered.
Access to our Employee Assistance Program.
Career Development Opportunities

We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.