Front Desk Agent | Towneplace Suites Upper Arlington

Qualifications
High school graduate or equivalent
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding
Knowledge of local activities and attractions appropriate for clientele
Responsibilities
Be available to work a flexible schedule, including weekends, holidays, and varied shifts
Handle guest complaints ensuring guest satisfaction
Process all check-ins and check-outs according to established hotel requirements
Adhere to payment, cash handling and credit policies/procedures
Generate, print, and distribute daily reports to designated departments/personnel
Resolve discrepancies on the room status report with Housekeeping
Other duties as assigned
Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner
Job description
ABOUT THE TEAM

Shaner Hotels has an amazing opportunity at our 11+-room Upper Arlington TownePlace Suites, located just minutes away from Ohio State University. Situated in Columbus, our guests are just steps away from enjoying all that Columbus has to offer, and you could be a part of that experience for our guests.

ABOUT US

Shaner Hotel Group

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!

JOB DESCRIPTION
• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Responsibilities
Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications
• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.