Support Technician

Job description
Leading Mid-Market Managed Service Provider in Australia, Seeking Exceptional IT Professional

Company Overview
First Focus is a fast-growing company with over 270 staff across multiple countries.

We pride ourselves on being a stable and focused organization with consistent growth over the past 15 years.

Job Description
We are looking for an exceptional IT professional with a deep understanding of managed services and mid-tier client needs.

The ideal candidate will have experience in providing remote service desk support to various environments.

Key Responsibilities
Provide remote service desk support for environments ranging from 10-500 users.
Escalate and resolve complex technical issues as a subject matter expert.
Support servers, desktops, and applications within Microsoft Azure, AD, and M365 environments.
Deliver support for Azure Intra, Hyper-V, Citrix cloud infrastructure, and other technologies.
Collaborate with experienced solutions experts to maintain best practice environments.
Requirements
The successful candidate will have:

Advanced understanding of end-user support and Active Directory.
Comprehensive knowledge of Windows Server, Azure, and Exchange.
Genuine exposure across technical infrastructure from desktop to firewall.
Understanding of ticketing systems and customer service principles.
Benefits
Our competitive package includes:

Salary between $75k-$80k + superannuation.
Access to Uprise coaching sessions and flexible working arrangements.
Up to 10 paid training days per year and support for certifications.
Hybrid working arrangements and regular social events.
Option of a Tesla company car (conditions apply).
First Focus welcomes applications from neurodiverse candidates and offers flexible options for disclosure and accommodations.