Operations Manager (New Zealand)

Lead a team of passionate adventurers, deliver amazing experiences to our valued guests, and join New Zealand’s largest global adventure travel company.

Active Adventures, winners of the Supreme Award and the Excellence in People and Capability Award at the Queenstown Business Awards, is seeking a dedicated and motivated leader for our Christchurch Operations Base.



Your Purpose:
Along with your Christchurch-based operations team, you’ll be responsible for successfully running all our New Zealand trips operating under our three global brands (Active Adventures, Austin Adventures, and Discovery Bicycle Tours). Your ultimate goal is super happy, safe guests who love their New Zealand experience, want to travel with us again and again, and recommend us to their friends and family.



Your Key Responsibilities:

Nationwide operations and guide team management

Overseeing the vehicle fleet and all trip logistics

Safety and emergency management

Enhancing the on-trip guest experience



Your Skills:

Exceptional, proven operations and organisational ability, ideally within tourism or similar industries

Proven ability to successfully lead and inspire a team

Customer focused - always considering the guest experience

Proven ability to successfully manage safety and mitigate risk



Your Workplace:

We are passionate about sharing our love for adventure with our friends from around the world – our valued guests. We’re big on cultural fit, and the wider team is best summed up by our ‘DNA’ (values) - we love adventure, we tell it like it is, we exceed expectations, we create meaningful connections, and we care deeply.

You’ll be part of a growing global adventure family. Although we’re headquartered in Queenstown, with an operations base for New Zealand trips run out of Christchurch, there are 40 of us around the globe, plus about 150 guides internationally. Our “HQ” team alone are based in 4 countries and 15 cities, many in the USA.

We embrace the nature of our business – we love what we do. There are opportunities for travel, flexible working, and to chase our most coveted annual employee award (win USD$10,000 in travel!).

Look forward to professional and personal growth as part of New Zealand’s largest, and most globally diverse, adventure travel company.

Learn, share and grow with your global operations team leader, and colleagues based in North America, South America and Europe.

Grow with the company as we continue to grow expand organically and through mergers and acquisitions.

For the right candidate, there’s an attractive salary package along with training, travel and professional development opportunities.



Specifics:

Full time

This role is based in Christchurch, with support from our headquarters in Queenstown and global colleagues



Next Steps

If this opportunity sounds like you, and you think our DNA is aligned with yours, get in touch. Submit your CV and a cover letter telling us why you’d be a great fit for our team. We can’t wait to get to know you.