Assistant Manager - Front Office

WHO WE ARE

Established in 1+87, DCOH is a locally owned and operated construction, development, operations and hospitality company. Under the banner ofThyme Hospitality, DCOH owns and operates a portfolio of hotels and venues. The portfolio includes Novotel Darwin CBD, Courtyard by Marriott and the Frontier Hotel along with the associated restaurants and bars at these locations.

Join the team and be part of our common goal to contribute to the growth and prosperity of our community through excellence, leadership and integrity.

WHO YOU ARE

To be successful in this role, you will demonstrate the following:

A dedicated hospitality professional with strong leadership and operational management skills.
Passionate about delivering exceptional guest experiences and maintaining high service standards.
Experienced in overseeing Front Office operations, ensuring efficiency and smooth daily functions.
Skilled in team development, fostering a positive workplace culture, and driving performance.
Adept at financial management, budgeting, and revenue optimisation.
Committed to maintaining compliance, safety, and operational excellence.
A proactive problem-solver with strong interpersonal skills and a hands-on management style.
Flexible and adaptable, thriving in fast-paced environments with rotating schedules.
WHAT YOU’LL DO

You will be performing the following duties but not limited to:

Oversee daily Front Office operations, ensuring efficient check-ins, check-outs, and guest services.
Maintain a welcoming and well-presented lobby and public areas.
Support and lead the team, providing training, guidance, and performance management.
Handle guest concerns professionally, ensuring satisfaction and prompt resolution.
Coordinate with Engineering to address maintenance issues efficiently.
Manage financial processes, including billing accuracy, budgets, and revenue optimisation.
Ensure compliance with WHS policies, safety regulations, and emergency procedures.
Maintain a strong management presence, especially during peak periods.
Work closely with Reservations to maximise occupancy and yield.
Foster a positive, collaborative workplace culture focused on service excellence.
WHAT’S NEXT

If you are interested in this position, please submit your CV and cover letter which describes who you are and addresses the criteria detailed above.

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