Bilingual (French & English) Customer Support Representative

Job description

We are seeking a dynamic and proficient Bilingual (French & English) Customer Support Representative to join our team. The ideal candidate should be fluent in both French and English and have a passion for delivering exceptional customer service. This role involves assisting clients in resolving their inquiries efficiently and ensuring a seamless customer experience.

Preferred Location: Mumbai, Pune, Hyderabad

Key Responsibilities:

Communicate fluently in French and English to assist customers via phone, email, and chat.
Maintain accurate records of customer interactions, inquiries, and resolutions.
Ensure high levels of customer satisfaction by providing timely and effective assistance.
Collaborate with internal teams to improve customer support strategies and service delivery.
Stay updated with company products, services, and customer service best practices.

Required Skills & Qualifications:

Fluency in French and English (both spoken and written) is mandatory.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a customer-oriented approach.
Ability to multi-task, prioritize, and manage time effectively.
Prior experience in customer support is a plus.
Familiarity with help desk software and CRM tools is an advantage.
Basic computer knowledge is a plus.

Preferred Qualifications:

Previous experience in customer service or support roles.
Ability to handle customer inquiries professionally and efficiently.
Candidates based in Mumbai, Pune, or Hyderabad are preferred.



Role: Bilingual / Multilingual Support - Voice / Blended
Industry Type: IT Services & Consulting
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Voice / Blended
Education
UG: Any Graduate