IT Support Technician

:Role Overview:

As an IT Support Technician Apprentice, you will work as part of the college’s IT support team, learning how to maintain and troubleshoot hardware, software, and network systems. This role provides hands-on experience while studying towards an IT qualification.

Key Responsibilities:

Provide technical support to students, teachers, and staff via phone, email, or in person.
Assist in the setup, maintenance, and repair of IT equipment such as computers, printers, projectors, and networking devices.
Install and update software and operating systems in compliance with the college’s IT policies.
Support with network management, including troubleshooting Wi-Fi connectivity and managing user accounts.
Help manage the college’s IT inventory, including tracking devices and ensuring they are functional.
Assist with cybersecurity best practices, ensuring safe use of IT resources and identifying potential threats.
Work with senior IT technicians to develop troubleshooting skills and learn about cloud-based systems, virtual learning environments (VLEs), and online student portals.
Document and log IT support requests and resolutions in a ticketing system.
Provide basic training to staff and students on IT-related topics when required.
Skills & Qualifications Required:

Interest in IT and technology
Basic understanding of computer hardware and software
Problem-solving and analytical skills
Good communication and teamwork abilities
Willingness to learn and develop technical knowledge
Note: This list of responsibilities is not exhaustive and may change based on the needs of the college.

Job Type: Full-time

Pay: £12,000.00-£15,000.00 per year

Schedule:

Monday to Friday
Education:

GCSE or equivalent (required)
Work Location: Hybrid remote in London E1 5HZ