Healthcare Operations Manager

Company Overview: Healthvision NZ is a leading provider of Specialist Homecare, Community Nursing and Rehabilitation services throughout New Zealand. We are passionate about well-being and work closely with our service users, their families, and whanau to deliver quality care that enables them to live life to the fullest.

About the Role: We are seeking a compassionate Client Services Manager to join our dedicated Homecare team. This permanent full-time role offers 40 hours per week (8.30am to 5.30pm), Monday to Friday. The position has been created to manage an increased caseload and is based in our Whangarei Office.

This is an excellent opportunity to be part of a committed multidisciplinary team that oversees and coordinates staff delivering a range of services such as home and personal care support and specialised care for complex long-term service users. The role will suit you if you are self-motivated and a fast learner, can remain calm under pressure, have an eye for detail, and approach everything with common sense.

Key Responsibilities:
Relationship Management: Building strong relationships with service users and their families, whanau, co-workers, and other health professionals, promoting a collaborative and supportive team environment.
Recruitment & Retention: Involvement in the recruitment and retention process for support workers including performance feedback, education, and training.
Health and Safety: Conducting Health and Safety assessments in the homes of service users to ensure a safe environment for both service users and support workers.
Roster Management: Coordinating and managing rosters for support workers, ensuring alignment with service user schedules.
We offer a comprehensive induction/orientation program, free EAP services, and a collaborative, inclusive, and supportive workplace that provides access to ongoing education. Applicants must hold a Full Driver's Licens