Digital Experience Architect

Company Overview: Quantum Metric, Inc. is a leader in Continuous Product Design, empowering organizations to put customers at the heart of everything they do.

Job Description:

We are seeking an experienced Customer Success Engineer to join our team. As a Customer Success Engineer, you will play a critical role in supporting a portfolio of clients and managing the technical details of their implementation, onboarding, adoption, and growth.

You will understand the obstacles faced by your clients, guide them to define meaningful requirements, and create innovative solutions to ensure they are successful in achieving their goals.

Responsibilities:

Adapt quickly to changing priorities and operate effectively in an ever-changing work environment.
Architect: Equip stakeholders with the capabilities to execute their digital strategy effectively.
Engineer: Develop custom JavaScript functions to capture data analytics and satisfy complex use cases.
Configure alerts, dashboards, and reports to provide real-time visibility into the performance of clients' digital platforms.
Requirements:

Past experience developing, implementing, or managing digital solutions.
Experience in Professional Services, Customer Success, Sales Engineering, Solutions Consulting, or other client-facing roles is preferred.
Experience with web technologies, analytics, front-end development, and best practices for UX/UI.
Development experience with HTML, CSS, and JavaScript.
Experience with React, Angular, Vue, or native mobile is a plus.
Benefits:

A competitive salary range of $+0,000 - $120,000.
Medical, dental, vision insurance (++% medical base plan paid by the company).
FSA, DCFSA, and HSA accounts.
Employee Assistance Programs (EAP).
Telehealth options.
Voluntary Life & AD&D, STD, LTD, Critical Illness, and Accident.
Healthy Rewards – Discount Programs.
401k (with employer match) and Options/Equity.
13 company holidays.
Unlimited Paid Time Off.
Sick leave.
Parental/Adoption Leave.