Receptionist

Job Title: Front of House Assistant

Hours: 16 hours per week. Rate of Pay: £ per hour. Location: Hotel Hastings.

We are seeking a warm and organised individual with a passion for wellness and customer service to join our team as a Front of House Assistant. If you have excellent communication skills, can multitask and work flexibly, we would like to hear from you.

Our benefits include:

B-Fed - complimentary lunch or breakfast
Flexible schedule
28 days annual leave increases with tenure
Free gym membership
Complimentary gym membership for another person (after 2 years service)
Discounted Spa Treatments - 30%
Discounted Spa Goods - 20% ELEMIS Products
Discounted Meals and Beverages - 50% cafe/bar
Career & Personal Development training
Mental Health, Well-Being and EAP Services
Length of Service Awards
Staff Awards and Bonuses
Discounted entertainment and shopping
A typical day in the life of a Front of House Assistant includes:

Greeting and welcoming guests with a friendly and professional demeanour
Dealing with emails, phone calls and face-to-face queries
Preparing and serving beverages and light snacks efficiently (if applicable)
Managing spa bookings and appointments
Providing information about spa services, treatments and products
Processing payments and managing the reception area
Assisting with the promotion of spa services, special offers and retail products
Maintaining a clean and tidy reception area
Coordinating with Spa Therapists and other staff
Logging all visitors to the site
Undertaking relevant training required for the role
We are looking for individuals with:

Strong interpersonal and communication skills
A genuine passion for health, wellness and customer service
Excellent organisational skills and multitasking abilities
The ability to establish rapport and build trust
Flexibility to work varied hours, including weekends and holidays
Prior experience in a receptionist or customer service role is desirable, as is proficiency in using booking systems and basic computer skills.

Bannatyne is a leader in the health and wellness industry, offering a serene environment and opportunities for career development. As a Front of House Assistant, you will be the first point of contact for our guests, setting the tone for their entire experience.