Job Description
Job Summary
The Chris Knott team, part of the Jensten Group, is seeking a skilled Account Handler to join their Commercial team in Hastings. This is an exceptional opportunity for someone with insurance experience to develop their career as a Commercial Account Handler within a successful Broker.
The role involves providing specialist scheme insurance, including Charity, Canine, and Allotment Insurance, to clients. Initially, the position will be full-time in the office, with a flexible blend of office and home working available upon completion of probation.
Key Objectives & Responsibilities:
Respond promptly to client enquiries on a daily basis, managing expectations effectively
Provide administration support in obtaining new business quotations and arranging cover, ensuring accurate policy documentation
Process mid-term adjustments and refer technical queries to relevant colleagues
Negotiate and invite renewal of allocated client policies
Maintain accurate client records, reflecting current risk information
Achieve cross sell/up-sell opportunities on policies
Liaise with Claims department regarding claims queries/reports
Create invoices and credit notes in accordance with the Broking Manual
About You
To succeed as a Commercial Account Handler, you must possess previous insurance knowledge and excellent Client Servicing skills. Strong diary management skills, effective planning, and ability to work under deadlines are essential. Teamwork is vital, as you will collaborate closely with Executives, Account Handlers, and Claims Handlers to service a range of policies.
Required Skills/Requirements:
Strong customer service skills gained within an insurance setting
CII Qualifications or desire to pursue these (not essential)
Experience using Acturis (advantageous)
Rewards & Benefits
Upon joining the team, you can expect a supportive culture and attractive rewards and benefits, including:
27 days annual leave (including a birthday day off and a religious holiday) + bank holidays
Auto enrolment into our excellent pension scheme (5% employer matched contribution)
Flex-benefits: A range of flexible benefits to choose from, tailored to your preferences
Group Life Assurance cover
3 months fully paid Maternity, Paternity, and Adoption leave
Professional qualification study support relevant to your role and career
Perks at work: Amazing discounts on cinema tickets, meals out, luxury items, etc.
Holiday purchase scheme: Up to 5 days annually
About Us:
Chris Knott is an independent insurance broker based in Hastings, East Sussex, founded in 1+83. We pride ourselves on delivering expert support and advice for personal and commercial protection, combined with exceptional client service.
Jensten, launched in 2018, is one of the UK's largest independent broking groups, placing over £600m GWP into the market via retail insurance broking, Lloyd's and London Market broking, and specialist underwriting arms.
We fill the void in the market between a consolidator and a provincial broker. With scale, ambition, and expertise, we maintain a client-focused approach, making us one of the most exciting and leading independent broking groups.
