Remote IT Support Technician

Company Overview
CPS Group (UK) Limited is a leading provider of IT services, partnering with top global software companies. We offer a unique opportunity for someone eager to develop their career within a well-established, fast-expanding company.

The ideal candidate will have a strong background in software application support and a proactive approach to customer care. Key responsibilities include providing remote first-line technical support and troubleshooting for reported issues, offering both technical and user support, and participating in on-call rotations.

Main Responsibilities:
Provide remote technical support and troubleshooting for reported issues.
Offer technical and user support with a commitment to customer satisfaction.
Troubleshoot network, server, and client-side issues.
Support customers with system rollouts and updates.
Participate in on-call rotations with additional pay for out-of-hours support calls.
About the Job: The successful candidate will work alongside a dynamic team, supporting a key US-based client. Working hours will be 1PM to +PM.

Skill Requirements:

Strong background in software application support.
Solid understanding of IT networks and server systems.
Comfortable with troubleshooting software support issues.
Windows Server, Networking, Problem Solving.
HTML/CSS is a nice to have.