Service Operations Manager

Vendor Management - Collaborate with third-party vendors to ensure service level agreements (SLAs) are met, and that systems are pro-actively managed.

Monitor and manage IT Expenditure - ensuring Financial targets are met. Spot opportunities for cost saving and act upon them. Identify and manage any changes which could impact Service Operations costs.

Change Management – lead the business through IT change, aligning all Changes with organisational objectives, and promoting a culture of continuous improvement

Documentation - Maintain comprehensive documentation of processes, and procedures to ensure knowledge transfer and continuity of service.

Asset Management – including Joiners, Movers, Leavers, Client Hardware & Software Process Management, Software Licensing Controls and auditing for compliance aligned to Rexel Group Requirements

Bachelor’s degree in Information Technology or a related field.

Minimum of five years of experience in Service Operations Management

Proven experience with IT Service Management Toolsets

Strong background in managing third-party vendors and service providers.

Excellent communication and interpersonal skills, with the ability to communicate with key stakeholders.

Strong problem-solving skills and a proactive approach to challenges.

Superior negotiation and conflict resolution skills

Ability to work independently and manage multiple priorities in a fast-paced environment.