Business Analyst

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Ayushi SabnueClick here to view Ayushi Sabnue’s profile
Ayushi Sabnue
Talent Acquisition Leader | Head Hunter | Tech, Non-Tech, Sales, & C-Suite Hiring
The ideal candidate will be responsible for documentation, including the creation of Standard Operating Procedures (SOPs), knowledge articles, and other essential process-related documents. Additionally, they will be responsible for process mapping to streamline and enhance operational workflows.



Key Responsibilities:

Develop, update, and maintain comprehensive documentation, including SOPs, knowledge articles, and process guidelines.
Conduct process mapping exercises to identify inefficiencies and recommend improvements.
Collaborate with cross-functional teams to gather information and ensure accurate documentation of processes.
Standardize and structure documentation to ensure clarity, consistency, and ease of use.
Ensure compliance with industry regulations and internal policies in all documentation efforts.
Train and support internal teams on newly documented processes and procedures.
Assist in the continuous improvement of documentation and process frameworks.


Required Skills & Qualifications:

Bachelor’s degree in Business Administration, Insurance, Finance, or a related field.
Proven experience in the insurance sector, preferably in operations, underwriting, claims, or process management.
Strong experience in creating and managing documentation such as SOPs, knowledge articles, and training materials.
Proficiency in process mapping tools (e.g., Visio, Lucidchart, or similar software).
Excellent written and verbal communication skills.
Attention to detail and strong analytical skills.
Ability to work collaboratively in a fast-paced environment.
Knowledge of compliance and regulatory requirements in the insurance sector is a plus