Support Officer | Fixed Term

Discover a career with purpose at MBIE

Auckland Central

Salary range $60,727 - $70,625

Fixed term until December 2026

Supercharge your public sector career supporting Employment New Zealand
Help us to ensure Aotearoa has safe and fair workplaces
Varied and interesting work in a fast paced regulatory environment


Tēnei tūranga - About the Role:

Are you an administration or office support champ looking for a career in the public sector, or a customer service star looking to expand your administrative skills? Do you enjoy working with people, understanding their needs, and providing solutions? Are you friendly, outgoing, and interested in a flexible working environment?

The Ministry of Business, Innovation and Employment's (MBIE) purpose is to Grow New Zealand for All. We do this by helping businesses to become more productive and internationally competitive, and by increasing opportunities for all New Zealanders to contribute to the economy. At MBIE, we look for people who are passionate about New Zealand and enthusiastic about making a positive change to our economy, our people and our safety.

This role is a fixed term opportunity supporting the processing of Collective Agreements into the ES Workplace Repository. As a Support Officer primarily based in our Victoria Street offices you will own the support functions for Employment New Zealand in your region. You will be part of a national Support Team and work collaboratively to ensure efficient processing of new cases as well as contributing to a team responsible for a range of administrative tasks, such as preparation and administration of large documents, assisting with reception cover, contributing to process management, and booking travel.

Ngā pukenga me ngā wheako e hiahiatia ana -

Skills And Experience Required

Strong administration skills with the ability to plan, prioritise and organise your work
Customer service experience and mindset, including in hospitality, retail, or contact centre
An understanding of Te Ao Māori or a desire to learn in this space
Energy and a can-do, proactive and friendly attitude
Commitment to diversity and inclusion
A New Zealand driver’s license and confidence driving around the CBD is preferred.


Ētahi kōrero mō MBIE - About MBIE:

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

Mahi Tahi – Better Together
Māia – Bold and brave
Pae Kahurangi – Build our Future
Pono Me Te Tika – Own It


Our aspirations are echoed in our Māori identity – Hīkina Whakatutuki – which broadly means ‘lifting to make successful'.

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

E mōhio ana a Hīkina Whakatutuki i puea ake te kōtuinga I waenganui i a ngāi Māori me te Karauna i Te Tiriti o Waitangi, ā, kei te whai ia ki te whakaū ake i Te Tiriti o Waitangi. Mā te whai kiko o ngā kōtuinga ahungaroa o ngāi wi, o ngāi Māori, me ētahi atu rōpū Māori ki te Karauna, katutuki tēnei. He āhuatanga nui tēnei e āhei ai ngā mahi whanaketanga ā-ohanga, ā-pāpori hoki ki a ngāi Māori me Aotearoa whānui. E whai tonu ana mātou ki te kōtui atu ki ngā iwi mō te rapu huarahi hou ki te whakaara i ngā kaupapakua roa nei e tāmi ana i a ngāi Māori me Aotearoa whānui, ā, e whai ana hoki ki te tautohu i ngā āheinga kōkiritanga mā ngā iwi, me te tautoko i ngā iwi kia whai mana ake ai ēnei āheinga.

Me pēhea te tono - How to Apply:

Click here to view a position description . All applications must be submitted via our online process and include a Cover Letter and CV outlining your interest and suitability for the role.

Email Jane.ransfield@mbie.govt.nz quoting ref MBIE/16862 if you have any further questions.

Applications close on 1+ March 2026

Apply Now - we are reviewing applications as they present